A glitch in the system
As i rebalance bikes for citibike, sometimes i end up being charged for taking an ebike when there are no available classic bikes. For short rides this doesnt amount to much money. But every now and ...
Forum Discussion
Hi, Benscha, thank you for sharing your experiences here. I understand you have had some issues with the system recognizing when there are no classic bikes available, and that your support experience left you feeling unheard.
Thank you for reporting things when they aren’t right, as other Angels have shared similar experiences regarding ebikes in the community. Looking at your support interaction, I can see the agent was confused about your root concern. I’m sorry we didn’t get it right this time.
I hope you’ll return to the community to share your experiences with other Angels in the future. Community discussion helps us understand nuances of rider issues. If there are any rides that our team missed reviewing in your original interaction, feel free to reply here. We truly appreciate your efforts as an Angel and a reporter.
It seems that there is a 1 minute delay built into the algorithm. So any bike docked or undocked will not show any thing on the app or system until a minute after.
whether this is intended as a way to account for other bugs, it doesn’t seem ethical since it will always result in deceptive overcharging automatically and customer service not only does not maybe know or understand but will actively penalize you for requesting too many refunds when it’s literally the most obvious provable bug penalizing the rider who is not at fault.
And if it’s a busy station it can become a waste of time to just wait these 1 minute periods waiting for other people who are docking and undocking bikes
Yes, there can be a delay...but I have been charged for ebikes even when accounting for the delay and/or moving an ebike from an A spot to avoid the wait in order to access a traditional bike for a B spot. The bikes are difficult enough to move around...but then to be charged on top of it all is extremely aggravating. My old balance seems to be disappearing without my knowledge, despite the fact that I almost never borrow ebikes unless there are no traditional ones available and they are free.
