Based on my experience and the comments of others I am not optimistic. It’s not clear what I am waiting for. Is the item out of stock or are we waiting for someone to have time to send it out? Please advise.
Thanks for following up on this. I understand that missing rewards are a pain point for Bike Angels, and I want to reiterate that we are actively working to discover and resolve gaps in the fulfillment process. Community feedback like yours and others helps us to pinpoint and better understand the context and impact of issues.
To clarify about your specific order, I personally reviewed the order data, and can confirm it was sent to our vendor for shipment in the most recent order. (Rewards orders are placed once monthly, and our vendor ships them once monthly).
Regrettably, I don't have tracking on that shipment. As part of the improvements mentioned above, we're working with our vendor to improve insight into the tracking of missing orders. The next step if your bottle doesn't arrive in the next two weeks, would be to re-verify your address and resend the reward. I hope you see your water bottle arriving soon, but you're welcome to connect with me here if it doesn't arrive.
