Guys just FYI, I just received the rewards that I claimed back in June and July. Although the tracking numbers were not sent directly, try to sign up for the free USPS informed delivery daily digest email service and then you will be notified of the incoming packages & tracking numbers a day or a few days before they're delivered. The sender of my rewards is labeled as "AUCTANE STAMPS.COM." Hope it helps and good luck! And in the meanwhile, thank you Jess for your assistance!
Hey, amandaxmei, thanks for following up on this thread and for sharing this pro tip! Super smart to suggest using informed delivery to get a better insight into what's coming to your box.
As far as visibility into the outgoing mail aspect, I'm working on calling attention to the need for tracking with the Bike Angels Team and hope to equip our support teams with more insight, as well. I'm glad you got your items, and I apologize for the delay and trouble in the meantime. 😊
Yes! A tracking system for the rewards is what's needed. I've had issues receiving rewards since this program started. Communication and accountability are key. Thanks Jess!
