Hey, amandaxmei, thanks for following up on this thread and for sharing this pro tip! Super smart to suggest using informed delivery to get a better insight into what's coming to your box.
As far as visibility into the outgoing mail aspect, I'm working on calling attention to the need for tracking with the Bike Angels Team and hope to equip our support teams with more insight, as well. I'm glad you got your items, and I apologize for the delay and trouble in the meantime. 😊
Yes! A tracking system for the rewards is what's needed. I've had issues receiving rewards since this program started. Communication and accountability are key. Thanks Jess!
