Hey there, Kevinleitner
thank you for letting us know about your missing rewards. I'm sorry to hear you've yet to receive them. Looking at your rewards claim history, I see you claimed the Casual Cruiser and Steady Pedaler rewards in the last month or so. Did you ever claim your Joy Rider reward? I want to make sure you got all the rewards you are missing.
hi, thank you for the message! No i never did claim the Joy Rider reward. I would like to. Somehow that email must have slipped through the cracks.... please help me claim it. thank you!!! kevin
Hi Kevin! We are so sorry to hear about your missing reward. We will DM you shortly, to gather the necessary information for getting this reward to you :)
Nina - this is a consistent problem. I never received my “Steady Pedaler” reward (the key fob), despite repeated interactions with your customer service team. There is a chronic failure in Bike Angels to deliver on rewards. Can you please address the fact that I am yet to receive the key fob.
Hey Kevin! I completely understand your frustration. You work hard to earn your points, and you deserve your rewards on time! After review, I can see we are missing your shipping address. If you could DM me your email address, first & last name, and shipping address we would be happy to pass this along to the fulfillment team.
