Bike Angels Membership Extension issue

I understand that down the road the membership extensions will eventually lead to paying for an annual membership.  But I had only used two extensions in January, where I am entitled to four weekly extensions per month,  This is where met complaint is,  I used the second of four 1-wk extensions in Jan to extend my membership to 1/16.   But one 1/9, they attempted to charge my card for the annual rental ... one week before my expiration date of 1/16.   In the meantime I cannot ride a bike.   looking at m my post above, there is the email from them indicating the glitch and will be solved in 3-4 days, but as of now  it is still not resolved,