Citi/Divvy Station Points Recalculation
Can someone please lock this information down. When do the Citi/Divvy (if there is a difference) docking stations recalculate their Angels points? The attached photo is from a blog a lo...
Forum Discussion
Thank you, jenniferrp
With that refresh time in mind, I got cheated out of 12pts.
Sure, a small amount, but another big matter.
Lyft insists we play by the rules, but offers tepid support when needed.
Two eBikes, same station, 3 minutes apart, between 12.07 and 12.10, before the quarter hour refresh.
The first eBike at 12.07 earned 12pts.
The second eBike, 3 mins later, and dropped before the quarter hour refresh, was also poised to earn 12pts, but unbeknown to me, after docking, there was a glitch, and Lyft immediately sent me a message waving the eBike fees (photo).
Great. Thank you. But what about the 12pts?
The glitch was brief and immediately the station again showed 12pts.
Lyft admitted there was a problem and later I learned the station was off line for a moment, so there isn't a Lyft record of the station's point total at that brief time of dropping, so... Lyft determined no points show be awarded.
The fact Lyft got the eBike back, refunded the fee for the drop, and the drop-off time was before the refresh, and again returned to 12pts after the glitch before the refresh, all support the logic that errors were made by not awarding me the 12 earned points.
Geeze Lyft, where is simple deduction and customer service. I earned the points.
There's more...
The next day my account was put on "Hold" without any notification. I never knew until trying to pick up a bike.
Think of how many text messages Lyft sends out, and nothing for something as important as locking my account?
No one could help me besides "escalating" the problem and I was locked out until the next day.
I sent message after message and finally, without any notifications at all, or responses to my inquiries about what the heck is happening and why, the hold was removed.
I still haven't received a reply.
At the very least I should be credited the membership fee for the day lost.
The thing is, we are expected to "play fair" but recently, Lyft has not been taking responsibility and compensating Angels (me anyway) for their qlitches.
Thanks
