Forum Discussion

Anna_NYC's avatar
Anna_NYC
Resourceful Rider
2 months ago

Didn’t get my casual cruiser reward.

I earned it on June 10th and still waiting.  Can anyone help me to clarify if I will be receiving it soon? 
citibike
BB442's avatar
BB442
Resourceful Rider

I got mine after a couple months I think. 🤔  maybe it was more.  Less than three months for sure. 

Anna_NYC's avatar
Anna_NYC
Resourceful Rider
2 months ago

Thanks for your reply!

When I was submitting my address it was saying 4 weeks. But, I think, the timeframe is way longer. 
I’ll wait :) 

  • Jess's avatar
    Jess
    Bike Angels Team
    2 months ago

    Hey there, Anna_NYC, thanks for posting about your Casual Cruiser rewards! Generally, BB442is correct. It takes about 3 - 6 weeks for orders to arrive after they are earned and claimed. I can see you claimed your CC reward on 6/11. I would expect it to arrive in the next month or so. 😊

     

    • Anna_NYC's avatar
      Anna_NYC
      Resourceful Rider
      2 months ago

      Thank you, Jess !!

      I appreciate the response and support of the community!