Forum Discussion

weeviler's avatar
weeviler
Casual Commenter
3 months ago
Solved

How do I report bikes that have their QR codes removed?

This bike and the bike next to it have no QR code. Like, they look like they've been removed. I tapped the wrench icon, but it didn't seem to do anything.

More generally, I'm just not sure how to report bike issues after docking. It seems like if I don't press the wrench icon within a minute of docking, or if I tap through the post ride feedback screens, pressing the wrench icon does nothing.

baywheels
  • bwitt's avatar
    bwitt
    3 months ago

    The way I've been doing it is

    • Check it out (via the number there in your pic)
    • ride it
    • Then wrench it after the ride

    I don't think you can report it otherwise. The wrench button only works for a short time after docking, as you mentioned.  

    Separate topic: the short wrench period.  I often remember too late to hit the wrench!

5 Replies

  • bwitt's avatar
    bwitt
    Hustlin' Helper
    3 months ago

    The way I've been doing it is

    • Check it out (via the number there in your pic)
    • ride it
    • Then wrench it after the ride

    I don't think you can report it otherwise. The wrench button only works for a short time after docking, as you mentioned.  

    Separate topic: the short wrench period.  I often remember too late to hit the wrench!

    • bwitt's avatar
      bwitt
      Hustlin' Helper
      3 months ago

      Alternatively, dont ride it; check it out and dock it immediately.  Then wrench will work.

      • weeviler's avatar
        weeviler
        Casual Commenter
        3 months ago

        thanks for the suggestions everyone! Another thing I've noticed is that docking at the origin station shortly after starting a ride and reporting an issue seems to not break streaks. I haven't been able to find exact guidelines for this though i.e. how long that buffer period is, if it needs to be the station you started at or if any station is fine