Forum Discussion

zswapsny's avatar
zswapsny
Casual Commenter
2 years ago

Lifetime Rewards - delays again???

I earned the Hustlin' Hero award on June 1 ... nothing received so far. Emailed Lyft on August 6, usual cut-and paste message "You should receive your replacement reward(s) within 3-6 business weeks!...
Hustlin' Hero
rewards
  • jenniferrp's avatar
    jenniferrp
    2 years ago

    Hey everyone! Just wanted to provide a quick update here.

     

    I've reached out to each of you via email with an update on the status of your reward shipments and requesting address confirmation from a few of you. If you have any specific questions, please respond directly in that email thread. 

RexLogan's avatar
RexLogan
Resourceful Rider

I got notified of my PowerAngel award in JUNE of 2023 (!!) and still received nothing. I resubmitted the mail-out form about a year after not receiving anything, and messaged Citibike via Twitter/X, but what are my next steps? I find it VERY difficult to believe this reward has been on back order for over a year.

 

marlene03's avatar
marlene03
Moderator
3 months ago

Hey Logan,

Thank you for sharing this. We apologize for the inconvenience that you have not received your reward.

We’ve sent you a message to confirm some information so we can resolve this issue.

Thanks again!