Membership made inactive
Hello - after docking in an offline station my membership suddenly was made inactive. The bike reappeared when the station went online and charges were refunded. However, my membership did not go onl...
We will make sure that refund happens. I apologize that we couldn't rectify this without a second charge. I have noted this internally to provide feedback about these customer resolutions. Having a bug is one thing, but we understand the resolution and the resolution timing wasn't ideal. Thank you for your kindness throughout this experience. 👼
