Forum Discussion

Blombassa's avatar
Blombassa
Casual Commenter
12 months ago

Membership made inactive

Hello - after docking in an offline station my membership suddenly was made inactive. The bike reappeared when the station went online and charges were refunded. However, my membership did not go onl...
  • Jess's avatar
    Jess
    12 months ago

    We will make sure that refund happens. I apologize that we couldn't rectify this without a second charge. I have noted this internally to provide feedback about these customer resolutions. Having a bug is one thing, but we understand the resolution and the resolution timing wasn't ideal. Thank you for your kindness throughout this experience. ğŸ‘¼

Blombassa's avatar
Blombassa
Casual Commenter

Hi Jess, many thanks for your support. I think it is going into the right direction and I have already collected my first new bike angel points yesterday! One last step is a promised refund and then I consider the case closed. Thanks again. 

Jess's avatar
Jess
Bike Angels Team
12 months ago

We will make sure that refund happens. I apologize that we couldn't rectify this without a second charge. I have noted this internally to provide feedback about these customer resolutions. Having a bug is one thing, but we understand the resolution and the resolution timing wasn't ideal. Thank you for your kindness throughout this experience. ğŸ‘¼

  • Blombassa's avatar
    Blombassa
    Casual Commenter
    11 months ago

    The refund came in today, I am really happy about that, case closed. Many thanks again Jess.