Hi, rebeccag thank you for posting about your bike key shipment. I understand there's some information that's conflicting or causing confusion. I apologize for the delay in reply here.
Looking at things, I can see that the disclosure on the Shopify page is misleading. I have noted that this is confusing so I can inform the team that owns Shopify. It's true that keys can take 4 - 6 weeks to arrive.
If you send your Shopify order number here or by DM, I can take a deeper look at your order.
vtlifeisgood I'm sorry your key has yet to arrive. Send your Shopify order number here or by DM, and I can look into your order as well.
