Forum Discussion

Sean's avatar
Sean
Steady Solver
6 months ago
Solved

Outside Service Area?

Anyone else getting an alert on the app that a bike or station is out of the service area? Makes no sense, so it must be a mis-programmed alert? I’ve seen it with the new e-bikes over the last few days, in two different parts of Manhattan. The info /help blurb says the bike is out of service area and can be used but return to service area. Does this mean anything, or what could it mean?


 

  • Thanks for following up, Sean. Since Citi Bike doesn't have service areas as part of their program, this must have been a bug. 

     

    In other cities, the bikeshare coverage area has some spaces that are no-riding zones, and this sort of message will appear, generally with a distinct coverage area colored in the map. 

     

    If you see something off like this in the future, don't hesitate to alert us here! 👼

3 Replies

  • Jess's avatar
    Jess
    Bike Angels Team

    Sean Hi, I'm sorry I missed replying to this when we sorted out the Spam Quarantine issue. Are you still having this 'Outside service area' alert pop up when you're trying to find a dock or bike? 

    • Sean's avatar
      Sean
      Steady Solver

      Only over those couple of days. Not seen since. It didn’t seem to affect anything, but was puzzling. 

      What does “out of service area” even mean?

      • Jess's avatar
        Jess
        Bike Angels Team

        Thanks for following up, Sean. Since Citi Bike doesn't have service areas as part of their program, this must have been a bug. 

         

        In other cities, the bikeshare coverage area has some spaces that are no-riding zones, and this sort of message will appear, generally with a distinct coverage area colored in the map. 

         

        If you see something off like this in the future, don't hesitate to alert us here! 👼