Thanks nina! However, in the spirit of World Mental Health Day, I will give this person the benefit of the doubt. Maybe they were just having a bad day. If it happens again though, I will reach out to you with the needed information.
Hi, all, I'm sorry to read the comments here about similar experiences. I realize this must be frustrating for all parties, and I'm committed to providing the BA perspective to our operations team and the BA team. I will continue to capture and share these reports in an effort to show the extent of the pain for all involved. Thanks as always for taking the time to share your experiences here. Gaffano RedDragon jm
