Forum Discussion

topheru's avatar
topheru
Casual Commenter
2 years ago

What's going on with the points system right now?

Seems like a massive amount of stations changed to drop off points recently and I'm having a hard time finding neutral or pick up points stations. I love the program and am usually willing to go a li...
  • Jess's avatar
    Jess
    2 years ago

    topheru Dan1 kwalk21 Hey there, thanks for posting about this issue in the community. I apologize for the delay in reply from the Bike Angels Team. 

     

    I saw this issue when it was posted, and I've been lurking here and in some internal conversations that I suspect might be related to the changes you all are reporting. I'm thinking this could be related to an identified bug our teams are investigating. That issue was isolated and has been resolved, but it could have resulted in the issues you described. 

     

    Are you still noticing things being significantly off? I want to make sure that things are working as intended. 

kwalk21's avatar
kwalk21
Casual Commenter

Reading between the line and on some twitter comments, it seems like they got rid of most/all of their "valet" service which were paid people to redistribute the bikes in large batches at a time. In my area every bike is a pickup station. Sometimes hard to even find a station to drop off at at all because the 1 parking spot listed on the app is broken

Ilike2bike's avatar
Ilike2bike
Hustlin' Helper
2 years ago

I've noticed that my area is mostly pick ups too & regarding a chronicly broken dock, is there a way to report the specific dock?

  • BikeAngelsTeam's avatar
    BikeAngelsTeam
    Community Manager
    2 years ago

    Hey! If there's an issue with a specific dock, let us know and we'll report it to our operations team to check out.