Forum Discussion

Gaffano's avatar
Gaffano
Resourceful Rider
3 months ago

Who is in the Right, Citibike Employee or Me??

The other day I was on my way to do some errands when I saw a great point opportunity in the Manhattan area. The drop of spot was a major hub that needed bikes for after work riders, so was awarding ...
citibike
  • Gaffano's avatar
    Gaffano
    3 months ago

    Thanks nina! However, in the spirit of World Mental Health Day, I will give this person the benefit of the doubt. Maybe they were just having a bad day. If it happens again though, I will reach out to you with the needed information. 

Gaffano's avatar
Gaffano
Resourceful Rider

As a follow up, I had a conversation with a Valet the other day in NYC. According to him, he told me that he cant leave till all the surplus bikes to the side are docked. So every time a BA comes and takes a dock it is one less bike from the surplus that he docks. If this is true, I see his point, However, that would be an issue with the BA app algo. If you dont need bikes in these valet stations, why do you continue to offer lots of points? Thoughts?

RedDragon's avatar
RedDragon
Resourceful Rider
2 months ago

The algo is wrong at times for valet stations and Lyft would need to fix it, simple as that. BAs should help distribute bikes from these stations up until the end of the day when people are heading home but the algo incentivizes the opposite.