Forum Discussion
Hi, 2WG-4WB I understand you've yet to receive your Steady Pedaler key reward and your Casual Cruiser water bottle. I hear your concerns about receiving the rewards you earned and claimed.
For clarification, the Steady Pedaler reward keys were restocked, but orders are backlogged again, as our teams have experienced issues sourcing the RFID chips used in the keys. I want to make sure you get your water bottle as quickly as possible! I've just sent an email your way to confirm some details.
- sbkovar2 years agoResourceful Rider
Hey Jess! I'm having this issue too - I filled out the Casual Cruiser form more than a month ago and have not received my water bottle. Curious to know if there's anything I can do to follow up. Thanks!
- BikeAngelsTeam2 years agoCommunity Manager
Hey! Rewards can take up to 6 weeks to arrive, but if you'd like, go ahead and DM us your shipping address and we'll get it over to the team to ensure your reward gets sent out!
- Jess2 years agoBike Angels Team
sbkovar I'm sorry I missed this tag! If you claimed rewards in the email you received when you earned the reward, but you never received that reward in the mail—connect with our support team in the app. In the menu, tap 'Help' > 'Bike Angels'.
If you have other questions, let me know! 😊
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