Forum Discussion

jm's avatar
jm
Hustlin' Helper
7 months ago

Divvy. Disorganized System.

So... I'm picking up an un-docked eBike, and, at the same time, the battery change truck wanted to swap out the battery  Explaining it would only take a few minutes at most for the reset, and wantin...
divvy
  • Jess's avatar
    Jess
    7 months ago

    Hi, jm, thank you for following up on this post to call attention to this bike. I understand your post was in the SPAM quarantine for a bit of time, and I apologize we didn't follow up here once it was published. 

    I'm sorry you experienced this while moving bikes! I can see how this simple interaction could have derailed your Angel session. I'm creating a report to alert our Ops Team on the ground about this specific bike.

    Looking at your support history, I don't see that you reported this issue to Divvy support. Can you clarify the exact location of this bike or confirm that it's near Columbus Drive & Randolph Street? I want to make sure our team has the most accurate information to address this issue. Once I hear from you, I can finish the report. 

     

jm's avatar
jm
Hustlin' Helper
6 months ago

Yep. Jess, you are the best 

Thank you for always following up and sticking with us in the forum 

Found the email. All is good.

Still... sure wish we could be a fly on the wall and understand the reasoning behind not expanding the Points for Cash program into Divvy.

We want the incentive.

A look at the Divvy Leader Board shows, only a large handful of people are working the redistributions. 

Best regards , 

JM

  • Jess's avatar
    Jess
    Bike Angels Team
    6 months ago

    Thanks for following up also! I'm glad you were able to locate that email.

    I hear you that the cash rewards would amp up the incentive to move bikes, and I'll share that internally feedback every opportunity I get.