Solved
Reporting bad bike became difficult
Recently the Biketown app got updated, and now its difficult to Report a problem Lacking choices for problems. For example, with the Biketown bikes, two very common problems are low/bad battery ...
Forum Discussion
Hey heikkij ! It sounds like your Bike Angel points weren't reflected because you took a ride in a different region. Anytime you take a ride in another region, your account will reflect the information of that region. For example, if you took a ride in Chicago, since you're not enrolled as a Divvy Bike Angel, your points would reflect as 0. Once you're back in Portland, your app will recognize your location and display your BIKETOWN Bike Angels points correctly!
Once you're back in Portland and can take a ride, will you let us know if you still experience the same problem with the reporting a bike issue at the end of your rides?
Hi Jess.
The app eventually restored my Bike Angel points. I didn't do any rides in Chicago.
I was however out today (in Portland), and this bike had zero assist (think it claimed it had 16 miles battery). When trying to report it, none of the choices seem like a good fit, so picked "Connectivity" (electronics). Once you click on "Request bike repair", you get to a screen where the Submit button is greyed out no matter what you do. (I did select an option and one star rating, although the screenshot doesn't reflect that).
In order to submit a repair request, you have to go back to the "Ride history", and then you can request it.
