Forum Discussion

SJE7's avatar
SJE7
Casual Commenter
3 months ago

Redeemed gift card not being sent - July

Still waiting for July’s redeemed giftcard to be sent - have filed a query several times but no response - anyone else experienced this or able to help thanks? NYC citibike.

citibike

7 Replies

  • SJE7's avatar
    SJE7
    Casual Commenter
    2 months ago

    Hi Jess​ Thank you - I have now received all three!  Thank you for your help, really appreciate it as the other 'support' facilities were very unsupportive.  Thanks again

    • Jess's avatar
      Jess
      Bike Angels Team
      2 months ago

      Thank you for following up! Glad to hear they all arrived. 

      Can you share how you contacted our teams before? I'm investigating this to provide feedback about your other support interactions. 

      • SJE7's avatar
        SJE7
        Casual Commenter
        2 months ago

        Hi Jess I think I must have contacted everyone!  1st point of call was the chat in Bike Angels - said they couldn't help but would escalate and I'd receive an email.  When nothing arrived I did chat again and same situation.  I then called and was told the same and they would escalate and I'd get an email - no email again.  I sent a message via Instagram page for Citibike - nothing.  After much googling I found this forum and posted my issue.  Saw that Omar and yourself had been solving issues so tried you both and you responded and got it sorted!  I think the chat is too basic they really don't understand the Bike Angels program -- would be good to have a dedicated chat expert but I guess that's you via this community.  The community is quite hard to find - I found the Facebook group first - maybe make it more visible.  Thanks again

         

  • SJE7's avatar
    SJE7
    Casual Commenter
    2 months ago

    Jess​ Thank you for sorting appreciate your help.  Have all the August rewards been sent out - I am waiting for two I redeemed in August for September payout but haven't heard anything yet - are you able to confirm?  You have been the only one who's responded so thank you so much for that!

    • Jess's avatar
      Jess
      Bike Angels Team
      2 months ago

      Hey there, SJE7​ thanks for following up here! I missed one of your August redemptions when I reviewed this yesterday. 

      I just sent a third email your way and followed up with your DMs here. Check you email, and let me know if you don't see all three! 

      We'll be here if there are any other bumps in the road. 

  • Jess's avatar
    Jess
    Bike Angels Team
    2 months ago

    Hi, SJE7​, thanks for posting about your missing gift card reward. I apologize for the delay in reply about this issue. I can see you redeemed 1000 points for a gift card on 7/19. 

    I'm sorry that your gift card didn't arrive in August as expected. I've just sent the gift card to the email listed on your Lyft account. I hope you'll return to the community when you have a question in the future!