Forum Discussion

heikkij's avatar
heikkij
Steady Solver
2 years ago
Solved

Reporting bad bike became difficult

Recently the Biketown app got updated, and now its difficult to Report a problem Lacking choices for problems. For example, with the Biketown bikes, two very common problems are low/bad battery ...
  • Jess's avatar
    Jess
    2 years ago

    Thanks for making that distinction, heikkij! That's a good call out. I'll raise this to the teams that manage these options to share this feedback. ğŸ˜Š

shaekt's avatar
shaekt
Bike Angels Team
2 years ago

Hey heikkij ! Thank you so much for raising your BIIKETOWN app feedback with us. We've connected with the team and wanted to gather more details on your issue.

  • Have you tried any troubleshooting, such as deleting and redownloading app?
  • Would you be able to tell us how you navigated through the app to get this screenshot you've shared?
  • Also, if/when you take another ride, would you be able to share a screenshot to see what could be missing or wrong with 'submit' button when trying to report an issue at end of ride.

Thanks so much for your patience and feedback as we investigate further on this!