Abrupt Cancellation of Lyft Pink All Access Membership (linked to Chase Sapphire Reserve)
I originally received my 2-year Lyft Pink All Access membership through my Chase Sapphire Reserve card, which also got me into the Bike Angels program. Using Bike Angels points, I extended my membership to at least July 2025. However, after canceling my Chase Reserve card yesterday, my Lyft Pink membership was abruptly canceled too! I still have 380 points in my points bank. Reached out to Lyft support, and they said a specialized team would get in touch, but I haven’t heard back from anyone yet.Divvy Cash for Points Please
Thank you. Please, implement Divvy points for cash as is available in some other markets. Please, would someone here with the ability to forward, request, argue, beg, the people who make Lyft decisions make this happen. Thank you. In a few days I banked enough points for a years worth of membership extensions. Since those days, I have not been on a Divvy Bike Angels ride. Sure, not much different than just riding for 80pts a month, but if there was a cash incentive, or some other options to redeem Lyft credits, I'd be out redistributing bikes everyday. Just saying. Thank you.Will Lyft Pink Access All Market?
Hello Thank you Found some answers :) Coming from Divvy, using All Access Citibike, we got 5 free unlocks at membership rates. When the 5 FREE were used up, we were charged the unlock fee and the per minute for the guest was calculated at the NON-MEMBER rate. (big money) Everything was charged to the member's account, using Lyft Credits (or credit card if you don't have sufficient credits) Without Lyft Credits the whole project is insanely expensive, and even so, you better have some big bucks in Lyft Credits because running up a 60$++ tab with an e-Bike around the park is easy. Even short rides will cost you a sawbuck. (pic) The system worked fine, clear to understand, with few glitches - sometimes we had to re-dock the guest bike because the member's scan did not populate Hahaha - Welcome to New York! We took a Lyft ride for one (1) mile last Sunday and it cost 69$. (pic) OLD STUFF If we upgrade our Divvy membership to Lyft Pink All Access, can we us our Points Bank to pay for extending Lyft Pink All Access membership? YES ANNUAL LYFT PINK MEMBERSHIPS ARE CURRENTLY EXTENDABLE USING BIKE ANGELS EXTENSIONS, BUT MONTHLY MEMBERSHIPS ARE NOT. Will that also give us the same Lyft's car sharing access in all their cities? Answer: YES Will that also give us access to Lyft's bike sharing and the Bike Angels program, in all of their other bike sharing markets?. Answer: NOT "ALL". Why pay Citbike's annual fee of $220 when Pink All Access is only $199? Answer: YOU SHOULDN'T. ALL ACCESS IS CHEAPER Thank youIs it worth returning an ebike/scooter to a dock?
This might be news to our NYC friends, but in Chicago you can leave an ebike/scooter just about anywhere. Knowing whether returning an undocked ebike/scooter to a station is a net reward or not depends on how far away the dock is (X-axis, in minutes) and the points offered (Y-axis). I thought it would be interesting to make a chart for that: Bike Angels points valued at $0.20/point (based on 150 pts reward $30 Lyft credit) Red is bad (the ride fee is more than the reward), green is good, and yellow's kind of a wash. For ebikes it's easy to guess because reward is $0.20/pts and cost is approx $0.20/min. Scooters are more expensive so it's a bit tricky to calculate in your head, but aiming for 2x sounds good (e.g. if your trip is 2 minutes you should be looking for 4 pts).Please remove public racks from the City Explorer
In the City Explorer view for Chicago, about half of the "Divvy stations" are not actually stations at all. They're just public bike racks. You can lock an ebike here without a fee, but you can't get or leave a classic bike. They shouldn't show up in the City Explorer. In the Lyft last mile API json (https://s3.amazonaws.com/lyft-lastmile-production-iad/lbs/chi/station_information.json) these are indicated with: "rack_model": "CITY_PUBLIC_RACK" And in the GBFS station information feed (https://gbfs.divvybikes.com/gbfs/en/station_information.json) they are indicated by: "station_type": "lightweight", "has_kiosk": false In the Graph QL API (https://account.divvybikes.com/bikesharefe-gql) they're also indicated as "lightweight", but so are e-bike only stations. Fortunately the station name always seems to start with "Public Rack", so they can still be distinguished by the name prefix e.g.: { "stationId": "motivate_CHI_1806749740082741752", "stationName": "Public Rack - Milwaukee Ave & Lawrence Ave", "location": { "lat": 41.967385, "lng": -87.760169, "__typename": "Location" }, "bikesAvailable": 0, "bikeDocksAvailable": 2, "ebikesAvailable": 0, "totalBikesAvailable": 0, "isValet": false, "isOffline": false, "isLightweight": true, "siteId": "", "ebikes": [], "lastUpdatedMs": 1682970704000, "__typename": "Station" } Here is a google maps example of what one of these "stations" looks like, i.e. it's just a city rack: https://maps.app.goo.gl/jmnHeaqnbtQ32QDM9 Please remove these from the map in the bike share mobile app. They're too many, too visually noisy, and not useful. Those city racks are almost always empty, so all they do is put a whole bunch of "Zero" pins on the map and obscure the real stations, like you can see in the screenshot below - the pin near the CTA station is a "real" bike share station, but all the zero pins on S Pulaski Rd are just public racks.A community for all Bike Angels
In 2021, we launched this community with less than 100 Bike Angels from NYC who ride with Citi Bike to understand how Angels would interact here and what we can learn from the community. Today, the community has grown to more than 1900 members, and we have Angels from outside NYC represented in the community. We’re pumped to share that we’re expanding the community to create a space where Bike Angels from cities across the U.S. can connect and find answers. Did you know there are about 50,000 Angels in NYC, but that's only 71% of all Angels? What’s changing? We’re inviting about 14,000 new Bike Angels to join in the conversation here. One thing to note: Angels from different cities have different experiences with their bikeshare system and the Bike Angels program. For instance, Bike Angels in Chicago can earn points for moving scooters, too! And, rewards offered differ by city—check out the links at the bottom of our homepage. When chatting, keep in mind that you may be replying to someone with a slightly different experience with their bikeshare system or the game. How can I help build the community? As founding members of the Bike Angels Community, you all have set the pace for how we’ll communicate here. New members may need some help along the way, and of course, we’ll make them feel welcome. If you spot duplicate threads or irrelevant replies, kindly steer members in the right direction to help keep the community productive and organized.Joyriders and All Access
Regarding the Joyriders 15-minute extension for classic bike rides. Remco previously wrote: "The Lyft Pink upsell/included benefits message is not aware of your Joyrider status. If you have Joyrider status, you'll get an additional 15 minutes on classic bike rides for both membership types." Link: Will Lyft Pink Access All Market? | Bike Angels I currently have the Joyrider perk and an All-Access Pass, and the Citibike app still shows a 45-minute ride limit, while the Divvy app correctly shows 60 minutes. Can you clarify this, please? Based on Remco's post, we thought the 45-minute limit was only reflected in the "Lyft Pink upsell/included benefits message," and once approved as a Lyft All-Access Pass member, the Citibike app would update to reflect the full 60 minutes. I understand that promotional messaging did not recognize my Joyrider status, but now that I'm a confirmed Lyft All-Access Pass member, shouldn't the Citibike app reflect the 60 minutes per Remco's explanation?Is the Bike Angel, E-Bike System Unfair
Is the Bike Angel, E-Bike System Unfair - It's not really a question, because it is... unfair If you’ve looked at the MoreBikes NYC stats, you’ll see eBikes dominate usage in New York, which means eBikes need to be redistributed the most. https://www.morebikes.nyc/daily_stats/ Here’s the thing... The Bike Angels are helping to balance the system, but we are being charged for rebalancing the most popular bikes - eBikes If you're a Bike Angel trying to earn points, those fees eat into your rewards big time, so you're helping Lyft make the system run better... and paying them for the privilege. Wim posted a matrix that show it clearly: Is it worth returning an ebike/scooter to a dock? | Bike Angels Imagine your boss offers you a salary, but says you can only shop at their own overpriced (.18 cents a minute) store to do the job. We’re happily doing the work, but we're forced to "buy the supplies" needed to get the job done, from Lyft. Sure, Lyft - CitiBike, Divvy, will never, ever change this, but it’s still awfully unfair. In NYC, the bikes have to be docked, Chicago's Divvy eBikes can be left out of station, which makes it even more crucial to hunt down and pick up the abandoned, and obscurely located ebikes that are left everywhere. We shouldn’t be punished financially for helping. Okay, just don't move eBikes. And although it will cut into the fun, at close to a 23% penalty in total points for the day, I may just start doing that. Problem solved.Divvy Un-docked eBike
Chicago Divvy Divvy allows eBikes to be parked out of stations for an additional fee. You see from the pic, that creates a situation where many, many eBikes are left out in the streets. It takes great resources for Divvy to collect these ebikes. Bike Angels can help, but it makes no sense when the fees charged to collect an eBike and return it to a station far exceed the value of the points earned. Each ride will calculate differently, but in the end, on a high point ride, you'll do little better than breaking even when returning an un-docked eBike to a station. Sure, having bikes scattered around is often handy for members, but many of the eBikes in Chicago go unused or have been "abandoned" in the streets for weeks. The issue is exacerbated with the increase of eBikes over classic. Keeping the docking stations full, and the redistribution of bikes between stations, will be hard to achieve if bikes are left unused and spread out around the city.
