A community for all Bike Angels
In 2021, we launched this community with less than 100 Bike Angels from NYC who ride with Citi Bike to understand how Angels would interact here and what we can learn from the community. Today, the community has grown to more than 1900 members, and we have Angels from outside NYC represented in the community. We’re pumped to share that we’re expanding the community to create a space where Bike Angels from cities across the U.S. can connect and find answers. Did you know there are about 50,000 Angels in NYC, but that's only 71% of all Angels? What’s changing? We’re inviting about 14,000 new Bike Angels to join in the conversation here. One thing to note: Angels from different cities have different experiences with their bikeshare system and the Bike Angels program. For instance, Bike Angels in Chicago can earn points for moving scooters, too! And, rewards offered differ by city—check out the links at the bottom of our homepage. When chatting, keep in mind that you may be replying to someone with a slightly different experience with their bikeshare system or the game. How can I help build the community? As founding members of the Bike Angels Community, you all have set the pace for how we’ll communicate here. New members may need some help along the way, and of course, we’ll make them feel welcome. If you spot duplicate threads or irrelevant replies, kindly steer members in the right direction to help keep the community productive and organized.Jess' "Bike Angels Beginner FAQ"
Jess' "Bike Angels Beginner FAQ" is a helpful addition to this forum, but it would benefit greatly (and is key to the Bike Angels experience) if it also addressed common problems and glitches people might encounter, along with options for resolutions (which are currently quite limited ). Aside from the expected technical issues, the real problem is the lack of support and the frustration of uncredited points. In the old days, they'd look it up, realize that an error was made, give you the points, and you move on. Those days are long gone. Lyft X ignores the facts and data presented, and refuses to explain why, then ignores any further communication. The phone support, while friendly, is now 100% unhelpful. They might keep you on the line for 30 minutes only to tell you the station was down, without crediting your points, and then refer you to email support. Aside from Jess, the email support is the best, but their communication is slow and cumbersome. Despite taking great care, I frequently lose points for legitimate rides and have given up on complaining. In Chicago, Divvy allows e-Bikes to be parked out of stations, and they're scattered all over the city. I track them down, often finding them in obscure locations. Returning these e-bikes to mainstream areas is crucial for the system’s health, but e-Bikes out of stations also carry the highest risk of not getting credited points. hore trail. Scooters are not allowed on the lakeshore trail. As you approach, the scooters automatically stops and people just leave the bikes there. It's a long, expensive ride back to a docking station.Divvy Cash for Points Please
Thank you. Please, implement Divvy points for cash as is available in some other markets. Please, would someone here with the ability to forward, request, argue, beg, the people who make Lyft decisions make this happen. Thank you. In a few days I banked enough points for a years worth of membership extensions. Since those days, I have not been on a Divvy Bike Angels ride. Sure, not much different than just riding for 80pts a month, but if there was a cash incentive, or some other options to redeem Lyft credits, I'd be out redistributing bikes everyday. Just saying. Thank you.Please add map filter option to display classic bikes only.
The Divvy map filter has options to show ebikes only, scooters only, or all bikes. There is notably no option for showing classic bikes only. That would be a useful filter, to hide all the noise from ebikes and scooters from the map. Chicago is flat, many users will only take an ebike/scooter as a last resort if there is no classic bike available, because the classic bikes are free for members. Please add a filter for classic bikes only. https://www.youtube.com/shorts/JYKrjP9tjgA
Acoustic Only Map?
There is a toggle on the main map with four viewing options: Bikes and Scooters All bikes Ebikes Scooters But once a classic bike ride has begun, the map only shows stations where classic bikes can be parked. Why isn't there a toggle to only see stations where classic bikes can be parked without initiating a classic ride? Additionally, the City Explorer Map shows public racks, ebike/scooter only stations, and stations where classic bikes can be parked. The completion percentage is calculated using all types of racks and stations. I would appreciate a toggle to only show stations where classic bikes can be parked on the city explorer map, and a separate percentage calculator based on how many of these types of stations have been visited. I'm not against ebikes/scooters at all, I'm just on a personal mission to visit every classic bike station in Chicago (I heard ~200 more stations are being installed this summer, whooo!) and at 303 stations currently visited, the City Explorer map indicates 16.7% of stations visited while this map (https://data.cityofchicago.org/Transportation/Divvy-Bicycle-Stations-Map/bk89-9dk7) indicates that there are only just over 1,000 stations. Maybe one day I'll have the dough to visit every station and get a true 100%, but currently I'm trying to utilize the complimentary 45 minute rides to see as much of Chicago as I can on the cheap, so I'm trying to stick to acoustic bikes as much as possible. (This is my first post, so I apologize if the formatting is poor, and for the fact that the content is not specifically Bike Angel related)Is it worth returning an ebike/scooter to a dock?
This might be news to our NYC friends, but in Chicago you can leave an ebike/scooter just about anywhere. Knowing whether returning an undocked ebike/scooter to a station is a net reward or not depends on how far away the dock is (X-axis, in minutes) and the points offered (Y-axis). I thought it would be interesting to make a chart for that: Bike Angels points valued at $0.20/point (based on 150 pts reward $30 Lyft credit) Red is bad (the ride fee is more than the reward), green is good, and yellow's kind of a wash. For ebikes it's easy to guess because reward is $0.20/pts and cost is approx $0.20/min. Scooters are more expensive so it's a bit tricky to calculate in your head, but aiming for 2x sounds good (e.g. if your trip is 2 minutes you should be looking for 4 pts).Help! Major Divvy Fail
Major Divvy Fail Navy Pier, Chicago's top tourist attraction, is showing Pickup and 150 bikes But there are zero bikes there! And, because Lyft has the station at +6 points for PICKUPS, no Angels will be feeding, redistributing bikes to the station. NO. 1 tourist attraction on Sunday , the day of the NASCAR Race. Yes people are looking for bikes. Major failBug: after a dock upgrade, City Explorer "forgets" stations which have already been visited
When a dock has been upgraded from the old design (top) to the new design (bottom), the app forgets that you've already visited this location in the City Explorer view and renders it unvisited again. It's as if the City Explorer is using some internal station id for calculating which addresses have been visited, rather than the dock name and/or location.Please remove public racks from the City Explorer
In the City Explorer view for Chicago, about half of the "Divvy stations" are not actually stations at all. They're just public bike racks. You can lock an ebike here without a fee, but you can't get or leave a classic bike. They shouldn't show up in the City Explorer. In the Lyft last mile API json (https://s3.amazonaws.com/lyft-lastmile-production-iad/lbs/chi/station_information.json) these are indicated with: "rack_model": "CITY_PUBLIC_RACK" And in the GBFS station information feed (https://gbfs.divvybikes.com/gbfs/en/station_information.json) they are indicated by: "station_type": "lightweight", "has_kiosk": false In the Graph QL API (https://account.divvybikes.com/bikesharefe-gql) they're also indicated as "lightweight", but so are e-bike only stations. Fortunately the station name always seems to start with "Public Rack", so they can still be distinguished by the name prefix e.g.: { "stationId": "motivate_CHI_1806749740082741752", "stationName": "Public Rack - Milwaukee Ave & Lawrence Ave", "location": { "lat": 41.967385, "lng": -87.760169, "__typename": "Location" }, "bikesAvailable": 0, "bikeDocksAvailable": 2, "ebikesAvailable": 0, "totalBikesAvailable": 0, "isValet": false, "isOffline": false, "isLightweight": true, "siteId": "", "ebikes": [], "lastUpdatedMs": 1682970704000, "__typename": "Station" } Here is a google maps example of what one of these "stations" looks like, i.e. it's just a city rack: https://maps.app.goo.gl/jmnHeaqnbtQ32QDM9 Please remove these from the map in the bike share mobile app. They're too many, too visually noisy, and not useful. Those city racks are almost always empty, so all they do is put a whole bunch of "Zero" pins on the map and obscure the real stations, like you can see in the screenshot below - the pin near the CTA station is a "real" bike share station, but all the zero pins on S Pulaski Rd are just public racks.
