E-bike credits not refundable if applied to e-bike ride that never happened?
Last night I was moving bikes from a station that only had e-bikes left to a neighboring station. One of the e-bikes was stuck in the dock and even though the ride started going on the app the e-bik...
Hey there, tankale, thank you for visiting the community to share your experiences. I'm sorry that you had this issue while moving bikes! I understand the ride was refunded, but your credits weren't restored.
We certainly don't want you to lose your rewards! I've added a credit to your account for the amount used on that ride and a little extra. This also sparked some internal conversations with our support team. We're always looking to improve the support experience and BA program. Thank you for your contributions to the community and your dedication to Bike Angels!
