Lyft at X (Twitter) is Ignoring Me A few times a week the Divvy app fails to credit my earned points Usually/always, submitting a screen shot and photo to X has quickly resulted in the miss...
Hey there, jm, I'm sorry to hear you've been having this issue over time. I'm going to take a look at what might be causing this to happen. I just reviewed these rides and added 20 points to cover the ride in question—and a little extra for the misunderstanding and delay with getting help with this issue. Thank you for your dedication to helping Divvy riders find bikes when they need them.
I say cheated because errors happen with the computer, that's understandable, but when Lyft X people look at clear facts, and they say, "No. You're not worthy of getting 12 points x 2 = 24 points, and justify it without explanation, simply saying, the ride was not "eligible" so we are NOT giving you 24 points.
Clearly I was there. Clearly a bike and scooter were moved. Clearly the station was a 12 point drop-off.
The screen grab has the addresses. The bike and scooter were moved. So what the heck are they doing over there at Lyft X?
Lyft X is not on our side, they're not trying to help us.
How do they think the bike got from point A to point B, and how do they logically say that I don't deserve the points when I am moving a bike from point A to a 12 point drop-off station?
Also, can you believe this... the scooter stopped working, and I had to push it with full blown resistance most of the way to the station. (actually, 3 of the scooters today stopped, locked, and needed to be pushed)
This stuff is the exact reason I quit doing BA the last time. Constant errors, and begging for earned points like I'm trying to cheat.
Lyft X needs to look at my totals. Look at my routes. I earn my points moving bikes.
Amazon has great customer service. Great staff. Lyft X treats us poorly (actually, hit or miss :)
So here's the facts, and here's the screen grabs. I'm due twenty four points.
Well... I learned the reason why the scooter wasn't "scootering."
The scooters do not work on sidewalks. I guess a bit of research a head of time might have eased a lot of frustration, and a sore back!
So that's amazing. Lyft can detect that the scooter was on a sidewalk, but can't track/locate an eBike within a reasonable distance, or accurately show my two drop-off at a 12 point station?
Hi, jm thanks for following up and continuing to move bikes even though there must be something preventing these rides from registering in the app. I appreciate your due diligence by providing all the details here, and I apologize our team didn't review this with you on X. I added 30 points to your account for these rides. I'm thinking Wim may be right that it's a GPS issue, but still one worth investigating on my end.
