Membership Extension Cut Short
I have been using the Bike Angels reward program to extend my membership since Feb. My membership started on the 6th and ends on the 6th of the following month and I've consistently gotten over 200 p...
Forum Discussion
your question is interesting possibly the same as mine. My membership suddenly end, but I have been getting monthly the 80 points to renew. only solution was a link to pay for a new membership - very frustrating.
This is Odeth from Divvy bikes support.
I'm sorry for the delay in our response, currently ,we 've received a high volume of calls, so our responses are getting longer.
After checking in your account, I can confirm you received your extension reward until the beginning of February 2023, however, the system reached the maximum of membership extension, so at this moment the extensions were completed.
Remember you can activate a new membership by following this link
I guess that is the last bike I move around for any points.
Hey there, I'm sorry to hear this happened, and that the support team wasn't able to easily explain what happened with your membership extensions. I understand this must make a frustrating situation worse, and I want to help.
Angels receive an email when they earn extensions to confirm their new expiration date. If the date your membership expired differed from that date or the date shown in your app when you earned the reward, I would encourage you to reconnect with our support team, so we can investigate further. We certainly want to make sure you were able to use all the extensions you earned! 👼
