Forum Discussion

DanMan's avatar
DanMan
Steady Solver
2 years ago

Membership Inactive

Daily complaint—why was my membership made inactive with no warning?

feedback
  • Blombassa's avatar
    Blombassa
    Casual Commenter
    2 years ago

    Hi DanMan, I am in the same boat and waiting and waiting and waiting... I am a bike angel, I consistently report bike issues, I push badly docked bikes back in to save people trouble, I rack up 300+ USD eBike charges per year. Probably one of the best customers and the treatment is - thrown out of the system with no warning. How is that even legal?

  • Jess's avatar
    Jess
    Bike Angels Team
    2 years ago

    Hello there, DanMan, I'm sorry to learn your membership isn't showing up. I've reported this issue to our engineering team for investigation. I'll follow up here once I learn more.