Forum Discussion

equinox001's avatar
equinox001
Resourceful Rider
3 years ago
Solved

New Points system

Maybe someone in the community can explain better than Citibike reps. How does the new Points system work? There is no more automatic rewards after reaching a certain number of points? And I do not u...
points
  • Jess's avatar
    Jess
    3 years ago

    Hey there, equinox001 & robertripps, thanks for posting your questions in the community. If you’re seeing the points bank in your Bike Angels profile, your rewards won’t redeem automatically moving forward; instead, your points will accrue in your points bank. This won’t affect any rewards you redeemed before your most recent update after 5/3/23. Any points earned in April that hadn’t earned a reward were rolled into your points bank. 

     

    With the points bank, your point total won’t reset each month. Points earned are stored in your points bank and can be redeemed for digital and cash rewards. Angels that reach Lifetime Achievements, like Hustlin’ Hero, will earn physical rewards.  To redeem your points, click ‘View your rewards’ in your Bike Angels profile. 

robertripps's avatar
robertripps
Steady Solver
3 years ago

Thanks for answering some of our questions. I am still wondering what happens to points already earned before the change? From May 1 until mid afternoon on May 3, I had earned 1091 points under the “old" system, but when it changed on my app, my point bank started with 1 point, so where are my other 1090 points? Will I get the usual reward for those 1090 points at the end of the month?

 

Also, Bike Angels rewards screen says shop rewards using the points in your bank. So do we now have to redeem the points for Ebike credits as well to be able to use them? When I redeem E-gift card points, if I have an uneven number of points, will the remainder roll over towards my next reward? Can I choose to redeem only some of my points- so if I have 1,100, I could redeem only 1000, and keep the 100 in the bank towards my next 1000? Are there larger rewards over 1000 points, or would I just cash out every 1000 points?

 

Lastly, can you please explain some of the new screens & the way this new system works: for instance, I now see separated Ebike credits and Lyft credits- how are those determined, as they were previously combined? I now seem to have a large amount of Lyft credits, but hardly any Ebike credits, even though my app rewards section (which is still there from the “old” system) shows plenty of rewards going back to going back around a year and a half, totaling many, many times more credits than the new rewards Ebike section shows. I don’t want to lose 18 months worth of Ebike credits! And taking rides for the past 5 days under the new system has not increased any of those numbers on my app.

 

Thanks,