Rewards for October
I went the entire month of November without receiving my October rewards. Today (12/3) I received a tremendous award of $3 for 'last month'. I had 1,541 points in October and was entitled to a $146 ...
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I finally received my October reward on Dec 3rd, but the payout had already expired by the time I tried to redeem it on the 5th. Customer service said they’d look into it. :/
Keep a close eye on your inbox, Angels. And please remember my $200 in your prayers this holiday season.
Jesscan hopefully explain the mess better. But, as we understand it, after a massive delay in processing the rewards. The Bike Angels team and Tremendous had another significant service failure and sent out the rewards due from October 2023 instead of October 2024. This has created further chaos as they try to claim back the money they erroneously gave out. They have yet to make the correct payments and are being entirely vague about when this will be done, simply saying they are “monitoring” the situation and that it will be resolved “as soon as possible”. If we needed any further proof that Lyft is degrading service levels at Citibike, we have it here. Don’t bother with customer service - they know nothing about this situation and are completely powerless to help. The only updates we’ve had have been from Jess and, as I previously mentioned, she is unable or not authorised to provide any real update with regard to a timeframe for resolution and compensation. It is an incredibly disappointing level of customer support and a stunning failure of service.
Update: Just got a reissued payment. Thank you Citi Bike, Lyft, Tremendous, and all involved.
