I went the entire month of November without receiving my October rewards. Today (12/3) I received a tremendous award of $3 for 'last month'. I had 1,541 points in October and was entitled to a $146 reward. Anyone else have an issue like this?
Assuming you actually redeemed the points for rewards in the app (ex. 100 points for $10, 300 points for $50 and 1000 points for $200) then it seems like a bug on their end as I have no idea how to redeem just $3. But also how did you arrive at $146 of rewards if you can only redeem $10, $50 and $200?
This is for bluebikes in Massachusetts. Here, you accumulate points for the entire month. Then, they are automatically converted to a gift card ($1 for every 10 points) and sent via email the following month. Your first 80 points go towards extending your membership, a week for each 20 points. The system where you are must work differently.
Update: We have discovered that some payments have yet to be received and some are missing. We are working to correct this issue to get October Tremendous emails to Angels as quickly as possible. I apologize for the further delay. If you are missing rewards, please allow us a day or so to ensure you've received your full rewards amount.
Hey there, RP114thank you for flagging that you didn't receive the correct amount for you October Tremendous email.
I reviewed your BA activity to confirm you did earn 1,541 points in October. I've sent another Tremendous email your way for $146 to make sure you got all the rewards you earned.
Hi Jess, I didn’t receive any tremendous awards for October OR November. I’m missing $2,200… Not sure why others received but I didn’t. Thanks!
Hi Jess- thank you for updating us regarding issues with the bike angel payments from points redeemed in October. I also received an incorrect payment. Could you please review my BA points redemptions and make a correction. Thanks so much
While Lyft is fixing this mess, I read on reddit a dead angel who passed in April got a tremendous email, might as well pay the Bike Angels for November.
Hi Jess
I also did not get paid in full for October There many angels who are having the same issue!
