Where Are The Rewards We Earned?
Earned over 2500 Bike Angel points and still no new key and the gloves they promised. All they do is lie when you contact them. I’m coming quite close to buying a bike of my own. Calling their cu...
Forum Discussion
We were having sipping issues with our vendor and the new keys were delayed by months due to things out of our control. We are super bummed that there were so many delays since we know that Bike Angels are our best riders and we really wanted the launch of the new rewards to go smoothly. The last update we received from our vendor was that they were on the way and we expect to have them in our warehouse very soon. As soon as we have them in our possession, we will be shipping out the keys, along with the gloves, to everyone that has been waiting.
Hi Tyler, it would be great if you could provide more specific dates.
For context, I have now been waiting well over 3 years for all the rewards I've achieved and haven't received one thing (currently at 2,916 pts).
- My friends and I never received the original silver key for 2500 points earned. We tried LinkedIn, email and telephone and were often told "it's on its way" only to later realize Citibike was always lying.
- I never even received my white key for 500 points earned even though I reached out to customer service 4 times and was told it's 'on its way.'
- To make matters more frustrating, I have constantly been told 'due to delays beyond our control we can't deliver you the rewards you've earned.'
At this stage, my friends and are I convinced the angels reward program is merely a hoax and was never sincerely created to support the Citbike Angels community.
Happy to further discuss this and hope to find a remedy.
Miles
