I just had my bonus stolen for the third time in a little over a week, as well as the points I earned for the ride. The phone line is beyond useless, they’ve hung up on me the last several times I’ve called. Apparently the whole system is out again. This SUCKS!
Hi there, DanMan, thank you for coming to the community to share your experience. I'm sorry this happened, and I want to look into this ride more deeply. Can you share the time of the ride in question, so I can be sure I'm looking at the right ride?
Thanks, Jess, it was my final ride yesterday.
Thanks for your reply! At first glance, the ride in question appears as non-point-earning, but I know you are a busy Angel that understands the nuances of the game. I Flagged this internally to see what we can learn about why this ride didn't go as expected.
