New Rewards How do you cash out?
So I am confussed Tremendous no longer pays us The gift cards are still an end of the month payment? Why did the new rewards program come across that you can cash out your points any time...
Forum Discussion
The new system is extremely confusing and not straight forward
Old System
points earned for the monthly cycle you got a payment from Tremendous
New system
a bank that says that you can redeem your points at any time
but when you redeem your points for an e-gift card the fine print says you get paid at the end of the next month
So redeeming the points is not instant
I also experienced that I earned 7800 points for the month of May
But today I had 6300 points in my bank for the Month of June
Under the advice of another angel who had no idea of what he was talking about, I put 6000 on the e-card because I was told by this bike angel that Tremendous was no longer making payments
When I looked at the fine print, the payment for the e-card is not instant but I have to wait a month
Do I have to wait a month for the this payment
Also what about my missing 1500 points from May?
please explain
Hey CT953! Thanks for sharing your questions and feedback in the community. Points can be redeemed for all available rewards in your Bike Angels profile at any time during the month. The Tremendous cash/e-gift cards however, will still be sent at the same cadence as before. Tremendous Rewards emails for points redeemed for cash/e-gift cards will be sent out no later than the 10th of the following month.
Aside from physical rewards and cash/e-gift cards, all other reward redemptions will be available on your account as soon as you redeem them.
In regard to points earned at the beginning of May before the launch of the new structure, these were auto-redeemed. These points would not be included in the monthly total displayed in the points bank after the launch of the new structure, as they were already auto-redeemed for rewards. You can check out this reply from a previous thread for more information.
Hi Jennifer
Thank you for responding
This new system should not been a surprise roll out and fully explained via email before the launch
A large number of Bike Angels were paid in FULL for the month of May
I was only paid for three days of May
I should have been informed that this would happen but was not.
Do you find not informing people of policy and guidance of new system acceptable?
You make the process of redeeming points as instant, it is not for gift cards
If you are redeeming for CitiBike or Lyft services, the redeeming of points is instant
When redeeming for an e gift card with points it goes as follows
points go to an e gift card
e gift card goes to you reward section of your app
the fine prints says
"E GIFT CARDS REDEEMED VIA EMAIL AT THE END OF THE NEXT MONTH"
Unfortunately, this will not work in NY State
The small percentage of Bike Angels that use points for e cards that get converted to cash via wire transfers for a calendar month tallied at the end of said month and pay via wire transfer the following month were now transferred to 60 day payment system
Because of 1099 over 800 dollars makes Bike Angels gig employees
The Freelancing isn't Free Act of NY requires that workers be paid 30 days after completion of the job
Failure to pay means the gig worker is entitled to court ruling 10 times the original amount owed with 25,000 dollar fine issued to Citi Bike
Eliminating a calendar month just makes your case even worse
Please have some one email me
Hey there, CT953,
I understand you still have concerns and questions about the Bike Angels Rewards program and recent changes, and I want to help. I realize you expected more information about the new rewards redemption process, and I have shared that feedback internally.
Bike Angels is a rewards program and not an employment relationship, as Bike Angels earn points and redeem them for prizes. To redeem cash rewards and receive them the following month, you’ll redeem rewards in your app using points from your points bank. Any cash rewards redeemed in a given month will be sent in a Tremendous email the following month, usually within the first week.
Points earned in May that didn’t get used to redeem rewards are in your points bank and available for use. You can redeem points earned in May in June. Points won’t expire each month moving forward.
Please let me know if you have any other questions about the new system moving forward.
