Jess
Bike Angels Team
Joined 4 years ago
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Re: Redeemed gift card not being sent - July
Thank you for taking the time to share this thoughtful feedback. This account of your experience will help us understand how to improve the support experience for Bike Angels. Appreciate your call out about the opportunity to promote the community.9 days agoPlace Feedback & IdeasFeedback & Ideas11Views0likes0CommentsRe: Redeemed gift card not being sent - July
Thank you for following up! Glad to hear they all arrived. Can you share how you contacted our teams before? I'm investigating this to provide feedback about your other support interactions.10 days agoPlace Feedback & IdeasFeedback & Ideas18Views0likes2CommentsRe: Redeemed gift card not being sent - July
Hey there, SJE7 thanks for following up here! I missed one of your August redemptions when I reviewed this yesterday. I just sent a third email your way and followed up with your DMs here. Check you email, and let me know if you don't see all three! We'll be here if there are any other bumps in the road.13 days agoPlace Feedback & IdeasFeedback & Ideas31Views0likes0Comments- 14 days agoPlace HelpHelp5Views0likes0Comments
Re: Redeemed gift card not being sent - July
Hi, SJE7, thanks for posting about your missing gift card reward. I apologize for the delay in reply about this issue. I can see you redeemed 1000 points for a gift card on 7/19. I'm sorry that your gift card didn't arrive in August as expected. I've just sent the gift card to the email listed on your Lyft account. I hope you'll return to the community when you have a question in the future!14 days agoPlace Feedback & IdeasFeedback & Ideas30Views0likes0CommentsRe: tons of notifications in SF 8/14 and 8/15
Hey, bwitt thanks for informing us! I'm thinking this could be loosely related to your other issue. Do you recall what part of the ride expeirence or BW experience the notifications were related to? I know it's been a couple of weeks, so if not, I understand. Keep the feedback coming! I want to make sure you have the smoothest possible experience.17 days agoPlace HelpHelp16Views1like2CommentsRe: Never received bike key with membership, chat support is not useful
Hi, rebeccag thank you for posting about your bike key shipment. I understand there's some information that's conflicting or causing confusion. I apologize for the delay in reply here. Looking at things, I can see that the disclosure on the Shopify page is misleading. I have noted that this is confusing so I can inform the team that owns Shopify. It's true that keys can take 4 - 6 weeks to arrive. If you send your Shopify order number here or by DM, I can take a deeper look at your order.17 days agoPlace HelpHelp12Views0likes1CommentRe: Baywheels Android app crashes after ride
Apologies for the late follow up, bwitt! I was able to work with the BA Team to pinpoint the issue. You should no longer be experiencing this problem. If you are, try logging out, updating the app, and logging back in to be sure changes are reflected in your experience.2 months agoPlace HelpHelp30Views1like1CommentRe: Bike angel rewards
Hey there, alliej, thank you for posting about your support experiences here. I understand it wasn't as easy to find this information online as we'd like, and our response in support channels wasn't clear. I will provide feedback in an effort to correct these callouts. I want to make sure it's easy and fun to participate. Here's a conversation from earlier this Summer where we outlined the retailer gift card and charity giving options available. It's true that there we no longer offer ACH transfer or PayPal as a rewards option for Tremendous gift cards.2 months agoPlace HelpHelp34Views0likes0Comments