Jess
Bike Angels Team
Joined 4 years ago
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- 4 days agoPlace HelpHelp37Views2likes2Comments
Re: Membership extension granting only 28 days, not 30
Hey there, Astnish28, thanks for your reply to confirm after testing things. I followed up with the BA Team, and they were able to pinpoint and resolve the issue. Thank you for taking the time to report this, so we could make things right! I'm unable to adjust your membership renewal date at this time, but I added 40 Bike Angels points to your account to compensate for the missing week or so of extensions and a little extra. This took your points bank total from 7 to 47.19 days agoPlace HelpHelp64Views1like2CommentsRe: Reporting a broken or abandoned bike
Thanks for your reply, Agent0. Your safety is always paramount! This article was intended to provide information for reporting bikes, since we receive frequent questions and reports about this issue. Reporting abandoned bikes is helpful, but not a requirement to participate in Bike Angels. Thanks for everything you do to help keep the system healthy for your city.30 days agoPlace Points & RidesPoints & Rides11Views0likes0CommentsRe: Two Steps Back
Hi, Leslie52, thanks for sharing your experiences with us here. It sounds like there are a lot of issues represented in your post, which is making it a bit hard to parse out. We want to hear and understand all your concerns. It seems like some of what you mentioned is already mentioned in the community. In keeping with our community guidelines, please reply to other threads about any issues already represented in the community, or start individual threads for each issue you have. This helps keep conversations clear and productive.2 months agoPlace HelpHelp45Views0likes3CommentsRe: Bike Angels Beginner FAQ
Hey there Dr197795110 thanks for posting in the community! You may have the points toggled off. Tap the three line in the top left of your app to reveal the menu, then tap ‘Bike Angels’. Scroll to the bottom to toggle on ‘Show point values on the map’. Let us know if that fixes the issue!2 months agoPlace Getting StartedGetting Started45Views0likes0CommentsRe: April Gift Card Redeption
Hey there, baeames, thanks for posting here—I'm sorry to hear that you haven't gotten your Tremendous reward yet! Looking at things, we sent $30 to the email address on your account on May 6 at 1:37 PM CDT. We just resent that now. Let us know if you don't find it! Since it was the first reward sent to that email address, it may have been filtered or flagged as SPAM. I'm sorry our support team wasn't able to help with this. I will provide feedback internally. Generally, when you claim a gift card reward, you'll get the email from Tremendous the following month.2 months agoPlace HelpHelp42Views0likes1Comment