Jess
Bike Angels Team
Joined 4 years ago
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Re: Baywheels Android app crashes after ride
Apologies for the late follow up, bwitt! I was able to work with the BA Team to pinpoint the issue. You should no longer be experiencing this problem. If you are, try logging out, updating the app, and logging back in to be sure changes are reflected in your experience.13 days agoPlace HelpHelp13Views1like1CommentRe: Bike angel rewards
Hey there, alliej, thank you for posting about your support experiences here. I understand it wasn't as easy to find this information online as we'd like, and our response in support channels wasn't clear. I will provide feedback in an effort to correct these callouts. I want to make sure it's easy and fun to participate. Here's a conversation from earlier this Summer where we outlined the retailer gift card and charity giving options available. It's true that there we no longer offer ACH transfer or PayPal as a rewards option for Tremendous gift cards.23 days agoPlace HelpHelp29Views0likes0CommentsRe: Baywheels Android app crashes after ride
Hey there, bwitt, I'm sorry to hear this is going on after the recent update. I have reported this internally. Please let me know if you notice any changes or other context to share. I appreciate you reporting this so we can investigate!24 days agoPlace HelpHelp33Views1like3Comments- 2 months agoPlace HelpHelp48Views2likes2Comments
Re: Membership extension granting only 28 days, not 30
Hey there, Astnish28, thanks for your reply to confirm after testing things. I followed up with the BA Team, and they were able to pinpoint and resolve the issue. Thank you for taking the time to report this, so we could make things right! I'm unable to adjust your membership renewal date at this time, but I added 40 Bike Angels points to your account to compensate for the missing week or so of extensions and a little extra. This took your points bank total from 7 to 47.2 months agoPlace HelpHelp73Views1like2CommentsRe: Reporting a broken or abandoned bike
Thanks for your reply, Agent0. Your safety is always paramount! This article was intended to provide information for reporting bikes, since we receive frequent questions and reports about this issue. Reporting abandoned bikes is helpful, but not a requirement to participate in Bike Angels. Thanks for everything you do to help keep the system healthy for your city.2 months agoPlace Points & RidesPoints & Rides15Views0likes0Comments