Jess
Bike Angels Team
Joined 4 years ago
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Re: I should have gotten $500
Hey there, SM970, thank you for your post! Looking at our data, I'm seeing that Bike Angel DS307 was the Angel that earned the third-highest number of points in October in Boston. I'm sorry for any confusion around this. I've yet to receive any other reports that the leaderboard data is inaccurate. Please let me know if you notice any other inconsistencies moving forward.2 months agoPlace HelpHelp49Views0likes1CommentRe: No Angels Rewards for Months; Insane back and fourth with support.
Hi there, heyoqa, thank you for visiting the community and sharing your experiences with support and receiving the rewards you earn. We appreciate your participation in the program, and I understand these experiences haven't left you feeling that way. I will personally see that your rewards are ordered. I just sent you a DM to confirm the address you previously submitted. You earned these rewards, and I want to make sure you get them as soon as possible. I will also provide feedback on your support experience, as I can see that you weren't able to get a clear picture of when you'd receive the rewards you'd already claimed.2 months agoPlace HelpHelp37Views0likes0CommentsRe: NYC New Option to Gain Points Moving ebikes?
Hi, Gaffano, thanks for posting in the community. Glad you got your Bike Angels access restored. Non-members won’t see the option to play Bike Angels, but your points and stats are waiting for you when your membership is restored. We have started deploying charging stations in NYC, which will improve ebike availability and reduce vehicle drive time associated with manual battery swaps. To support the switch to charging stations, some riders are seeing incentives in their app. For now, Bike Angels won’t see this option. We appreciate your feedback, which helps us make improvements to the overall experience.3 months agoPlace HelpHelp140Views0likes8CommentsRe: Have not received lifetime rewards
Hello there, calid, my sincerest apologies that we missed your message here and that you've yet to receive your first two lifetime rewards. Can you please confirm your shipping address in the DM I just sent your way? I want to make sure you can get the rewards you've earned!3 months agoPlace HelpHelp78Views1like0CommentsRe: Redeemed gift card not being sent - July
Thank you for taking the time to share this thoughtful feedback. This account of your experience will help us understand how to improve the support experience for Bike Angels. Appreciate your call out about the opportunity to promote the community.3 months agoPlace Feedback & IdeasFeedback & Ideas15Views0likes0CommentsRe: Redeemed gift card not being sent - July
Thank you for following up! Glad to hear they all arrived. Can you share how you contacted our teams before? I'm investigating this to provide feedback about your other support interactions.3 months agoPlace Feedback & IdeasFeedback & Ideas28Views0likes2CommentsRe: Redeemed gift card not being sent - July
Hey there, SJE7 thanks for following up here! I missed one of your August redemptions when I reviewed this yesterday. I just sent a third email your way and followed up with your DMs here. Check you email, and let me know if you don't see all three! We'll be here if there are any other bumps in the road.3 months agoPlace Feedback & IdeasFeedback & Ideas38Views0likes0Comments- 3 months agoPlace HelpHelp6Views0likes0Comments