Jess
Bike Angels Team
Joined 3 years ago
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Important Announcement Regarding the Bike Angels Community
After nearly five years, we've made the difficult decision to close the Bike Angels Community. We're incredibly proud of what we built together here. Your feedback and engagement showed us what matters most: elevated support and an avenue to share your ideas with the Lyft team. While this community is closing, we're taking everything we learned from you and using it to make the Bike Angels experience even better. Thank you for being part of this journey—your voice made a difference. The last day of our community page will be 1/31. For support with a Bike Angels issue, visit the ‘Help’ tab of your app.Re: I should have gotten $500
Hey there, SM970, thank you for your post! Looking at our data, I'm seeing that Bike Angel DS307 was the Angel that earned the third-highest number of points in October in Boston. I'm sorry for any confusion around this. I've yet to receive any other reports that the leaderboard data is inaccurate. Please let me know if you notice any other inconsistencies moving forward.Re: No Angels Rewards for Months; Insane back and fourth with support.
Hi there, heyoqa, thank you for visiting the community and sharing your experiences with support and receiving the rewards you earn. We appreciate your participation in the program, and I understand these experiences haven't left you feeling that way. I will personally see that your rewards are ordered. I just sent you a DM to confirm the address you previously submitted. You earned these rewards, and I want to make sure you get them as soon as possible. I will also provide feedback on your support experience, as I can see that you weren't able to get a clear picture of when you'd receive the rewards you'd already claimed.Re: NYC New Option to Gain Points Moving ebikes?
Hi, Gaffano, thanks for posting in the community. Glad you got your Bike Angels access restored. Non-members won’t see the option to play Bike Angels, but your points and stats are waiting for you when your membership is restored. We have started deploying charging stations in NYC, which will improve ebike availability and reduce vehicle drive time associated with manual battery swaps. To support the switch to charging stations, some riders are seeing incentives in their app. For now, Bike Angels won’t see this option. We appreciate your feedback, which helps us make improvements to the overall experience.
