Jess
Bike Angels Team
Joined 4 years ago
writer + artist + cat mom = creative problem solver | serving the BA community online and beyond
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Re: March Cruiseletter
Thanks for these questions! In total, we have more than 40,000 Angels across six cities. The largest majority of Angels casually earn points with their personal rides. We hosted a virtual AMA here in the community with the Bike Angels Team back in 2023. That was shortly after you joined, so you may have missed it.March Cruiseletter
Community Tune Up 👼💪 3k and growing We expect to surpass 3,000 members this Spring! With this milestone, we’re reflecting on how the community has grown to inform plans for future updates. We hosted an AMA with the Bike Angels Team, expanded to new cities, and created articles to guide Angels as a foundation, and we’re exploring new ideas to bring value to members. What do ou want to see in the community? Wheelie Good News 🛞🗞️ Bike Angels Stats | February All Brands 46 New Community Members 8,935 Site Visits 680 Angels Leveled Up 366,708 Point-Earning Rides Longest distance point-earning ride DS706 Citi Bike | 13.09 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberFebruary Cruiseletter
What’s Next? 🌆🚴 As the year warms up, we enjoy planning new additions to the community experience. Your feedback and ideas are always welcomed. Feedback has been integral to community growth, and we’re excited to continue to provide a space to share ideas and recommendations to improve the BA experience. Community Tune Up 👼💪 It starts with search. Finding related conversations is the quickest way to get information you need and keep the conversation going. The community search filters can help you easily narrow down search results to identify helpful information. If you find that your topic has already been posted, reply to that conversation instead of creating a new post. If your topic is related, but distinct, consider linking to similar content that adds to the conversation. Wheelie Good News 🛞🗞️ Bike Angels Stats | January All Brands 60 New Community Members 1,569 Site Visit 678 Angels Leveled Up 210,545 Point-Earning Rides Longest distance point-earning ride PT607 Divvy | 18.07 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberRe: Citibike/Lyft again makes a change to the program with no notification!
Thank you for participating in the Bike Angels rewards program. Changes to point values for claiming a gift card reward are in line with our efforts to ensure the health and fairness of the program for all Bike Angels. Bike Angel rewards are intended to create community while helping out fellow riders. In addition to new gift card and charitable contribution reward options, we’re excited to continue offering valuable membership extensions, ebike minutes, and Lyft rideshare credits to Bike Angels.Community Insights Update
Community Connections 👀💬 Most Views and Replies Gflynyc’s post about missing Tremendous rewards received the most views and replies last Fall with 2,084 views, 111 replies, and 101 likes. Miracle Working How the Community Improves The BA Experience Fun, personalized feature from community feedback milly’s post sharing their idea for a year-end recap inspired the new Bike Angels recap feature Uncovered Bugs 🐛 The power of the community is often found when things aren’t working as designed. The collaboration that happens here can help add context to complex issues quickly, which allows our teams to more effectively resolve bugs. Big shout out to the members below that posted in the community when things didn’t seem right. 🪲@Gflynyc's post about a system outage helped inform the community of the outage Bike Angels Stats All Cities | Fall 2024 129 New Community Members 19,907 Site Visits 4,084 Angels Leveled Up 1,536,830 Point-Earning Rides Longest distance point-earning ride MB292 CaBi | 17.95 milesJanuary Cruiseletter
Community Tune Up 👼💪 Feedback and ideas are a fundamental part of the community. We’re always pumped when the Bike Angel experience is improved by community conversations, and the recent Bike Angels recap feature is no exception. Thanks to milly, Angels received a yearly review sharing their personal stats and activity. Wheelie Good News 🛞🗞️ Bike Angels Stats | December All Brands 93 New Community Members Up 63% YOY 9,340 Site Visits Up 234% YOY 10 Solutions Accepted 816 Angels Leveling Up 418,880 Point-Earning Rides Longest distance point-earning ride MB292 CaBi | 17.95 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberYour Year Unwrapped
How many points did you earn last year? How many streaks did you hold? Share your stats with in the comments below! Big shout out to milly for proposing this idea. I was able to promote this idea internally when a similar conversation was happening, and the feature was born. 👼 Your feedback directly inspired this change!
