Jess
Bike Angels Team
Joined 4 years ago
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Re: Bike Angels Beginner FAQ
Hey there Dr197795110 thanks for posting in the community! You may have the points toggled off. Tap the three line in the top left of your app to reveal the menu, then tap ‘Bike Angels’. Scroll to the bottom to toggle on ‘Show point values on the map’. Let us know if that fixes the issue!Re: April Gift Card Redeption
Hey there, baeames, thanks for posting here—I'm sorry to hear that you haven't gotten your Tremendous reward yet! Looking at things, we sent $30 to the email address on your account on May 6 at 1:37 PM CDT. We just resent that now. Let us know if you don't find it! Since it was the first reward sent to that email address, it may have been filtered or flagged as SPAM. I'm sorry our support team wasn't able to help with this. I will provide feedback internally. Generally, when you claim a gift card reward, you'll get the email from Tremendous the following month.June Cruiseletter
Community Tune Up 👼💪 It’s the end of June, which means a lot of you are on the streets, pushing those pedals, and feeling the breeze in your hair. If you’re new to the community or Bike Angels, remember our FAQ! These articles have basic info on all things Bike Angels. To filter only knowledge base or FAQ articles, use the Content Type search filter. If you don’t find your answer there, use the ‘Content Type’ filter to show the results for community forums before creating a new post. Wheelie Good News 🛞🗞️ Bike Angels Stats | May All Brands 65 New Community Members 1.2x increase from May 2024 2,175 Site Visits 68% increase from May 2024 1,277 Angels Leveled Up 629,931 Point-Earning Rides Longest distance point-earning ride RS348 CaBi | 17.49 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone numberRe: Only Amazon gift card as “reward” for higher earners??
Hi there, mgai433 thanks for posting to the community here. To clarify, when you redeem points in the app for gift cards, we track the total amount of gift cards redeemed for each month. In the following month, you will receive an email from Tremendous for the dollar amount of the rewards claimed the previous month. The Tremendous email gift card can be redeemed or donated as outlined below. Please let me know if your experience is different. I would be happy to investigate further. Retailer Gift Cards: Amazon Walmart Doordash Disney Airbnb REI Dunkin' Donuts Charity Donations: Asian Americans Advancing Justice Dystonia Medical Research Foundation Everytown for Gun Safety First Nations Development Institution Habitat for Humanity LatinoJustice PRLDEF National Alliance on Mental Illness (NAMI) The Trevor Project Each retailer gift card has a different maximum redemption amount within the Tremendous portal. Retailer Gift Card Redemption Limit per GC Airbnb $500 Amazon $2000 Disney $500 DoorDash $200 Dunkin' Donuts $100 REI $500 Walmart $500 Is that where the issue lies, trying to redeem a large amount of rewards, limits the options within the Tremendous portal?Re: A glitch in the system
Hi, Benscha, thank you for sharing your experiences here. I understand you have had some issues with the system recognizing when there are no classic bikes available, and that your support experience left you feeling unheard. Thank you for reporting things when they aren’t right, as other Angels have shared similar experiences regarding ebikes in the community. Looking at your support interaction, I can see the agent was confused about your root concern. I’m sorry we didn’t get it right this time. I hope you’ll return to the community to share your experiences with other Angels in the future. Community discussion helps us understand nuances of rider issues. If there are any rides that our team missed reviewing in your original interaction, feel free to reply here. We truly appreciate your efforts as an Angel and a reporter.Re: New 15MPH Limit in NYC? Reduced Charge?
Hi there, thanks for your post. Your assessment is correct that Citi Bike ebikes are slower now as of 6/20. Read our blog post here. Regarding your questions about rates, I want to assure you that Citi Bike is committed to providing riders with a smooth, safe ebike. There is no adjustment to ebike pricing at this time.
