Jess
Bike Angels Team
Joined 4 years ago
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Re: Only Amazon gift card as “reward” for higher earners??
Hi there, mgai433 thanks for posting to the community here. To clarify, when you redeem points in the app for gift cards, we track the total amount of gift cards redeemed for each month. In the following month, you will receive an email from Tremendous for the dollar amount of the rewards claimed the previous month. The Tremendous email gift card can be redeemed or donated as outlined below. Please let me know if your experience is different. I would be happy to investigate further. Retailer Gift Cards: Amazon Walmart Doordash Disney Airbnb REI Dunkin' Donuts Charity Donations: Asian Americans Advancing Justice Dystonia Medical Research Foundation Everytown for Gun Safety First Nations Development Institution Habitat for Humanity LatinoJustice PRLDEF National Alliance on Mental Illness (NAMI) The Trevor Project Each retailer gift card has a different maximum redemption amount within the Tremendous portal. Retailer Gift Card Redemption Limit per GC Airbnb $500 Amazon $2000 Disney $500 DoorDash $200 Dunkin' Donuts $100 REI $500 Walmart $500 Is that where the issue lies, trying to redeem a large amount of rewards, limits the options within the Tremendous portal?Re: A glitch in the system
Hi, Benscha, thank you for sharing your experiences here. I understand you have had some issues with the system recognizing when there are no classic bikes available, and that your support experience left you feeling unheard. Thank you for reporting things when they aren’t right, as other Angels have shared similar experiences regarding ebikes in the community. Looking at your support interaction, I can see the agent was confused about your root concern. I’m sorry we didn’t get it right this time. I hope you’ll return to the community to share your experiences with other Angels in the future. Community discussion helps us understand nuances of rider issues. If there are any rides that our team missed reviewing in your original interaction, feel free to reply here. We truly appreciate your efforts as an Angel and a reporter.Re: New 15MPH Limit in NYC? Reduced Charge?
Hi there, thanks for your post. Your assessment is correct that Citi Bike ebikes are slower now as of 6/20. Read our blog post here. Regarding your questions about rates, I want to assure you that Citi Bike is committed to providing riders with a smooth, safe ebike. There is no adjustment to ebike pricing at this time.Re: Tremendous payment does not make sense
Hey there, Leslie52, thanks for your question! I double-checked your rewards claims for May, and you're right—you used 2000 points on gift card rewards in May totaling $300. Looking more closely, it looks like you were fourth on our leaderboard for May, which comes with a $25 bonus. 😊 Thank you for going the extra mile this May!Re: March Cruiseletter
Thanks for these questions! In total, we have more than 40,000 Angels across six cities. The largest majority of Angels casually earn points with their personal rides. We hosted a virtual AMA here in the community with the Bike Angels Team back in 2023. That was shortly after you joined, so you may have missed it.March Cruiseletter
Community Tune Up 👼💪 3k and growing We expect to surpass 3,000 members this Spring! With this milestone, we’re reflecting on how the community has grown to inform plans for future updates. We hosted an AMA with the Bike Angels Team, expanded to new cities, and created articles to guide Angels as a foundation, and we’re exploring new ideas to bring value to members. What do ou want to see in the community? Wheelie Good News 🛞🗞️ Bike Angels Stats | February All Brands 46 New Community Members 8,935 Site Visits 680 Angels Leveled Up 366,708 Point-Earning Rides Longest distance point-earning ride DS706 Citi Bike | 13.09 miles Note: Your Angel Code is the Initials of the name on your account + the last three digits of your phone number
