Boost points and streaks not accurate

Question

The past week or so I've had daily issues with the correct number of points being added, streaks suddenly ending when they shouldn't have and ride points not being recorded. &nbsp;What used to be a fun activity is now painful. &nbsp;Is anyone else having these issues? &nbsp;Seems to be a particular issue when on x3 boost - is it Citibike's way of reducing points you earn?

leslie52 · Answer

I think it is a combination of things...but you are certainly on to something.&nbsp; Points are always much lower in the dead of winter, since far fewer people are riding bikes and the stations do not need to be rebalanced.&nbsp; That being said, they are also flipping much quicker...and considering there are so few riders and bike angels out and about...that does seem a bit unusual.&nbsp; By the time you get to a location, the points disappear...and when you then ride twenty blocks away, the points are back in the old location after the next flip.&nbsp; They go from 3 points to 9 points (with no drop off locations) without any movement whatsoever.&nbsp; They are more concerned about people "gaming the system" then in benefiting from the original intention of saving money by reducing the employees necessary to make bikes available to the bike riding community at large.&nbsp; Naive.&nbsp;&nbsp;

leslie52 · Answer

I have been having the same issue.&nbsp; The app even removed my triple points on New Years eve after I checked and double checked the app just after I watched the board update after I watched the 15 minute map update.&nbsp; I even tapped on the station to make sure it was accurate and a live feed.&nbsp; This is an issue that has resurfaced from the past.&nbsp;&nbsp;

gflynyc · Answer

If you’ve been checking the map, there are considerably fewer pink points for Manhattan. &nbsp;I think they are trying to reduce the number of points that Bike Angels can earn. &nbsp;The new changes appear to be designed to be punitive as well; why should all &nbsp;Bike Angels be punished for the misdeeds of the few? &nbsp;I think the algorithm has definitely been re-jiggered.

marlene03 · Answer

Hi SJE7 !Thank you for reaching out. We're sorry to hear you've been experiencing issues with your boost points and streaks. If any of these issues haven't been resolved by Support, please let us know so we can investigate further.
We've noted your feedback regarding this matter and hope it won't be an issue moving forward. Additionally, we recommend performing some basic troubleshooting steps, such as uninstalling and reinstalling the app, and ensuring your phone's system is up to date.
Feel free to reach out if you have any further questions or concerns.

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Boost points and streaks not accurate

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