Citi Bike Dock Issues: Need Better Reporting
I often find myself riding to stations that show available docks on the app, only to arrive and find none. Despite the app indicating available docks, the reality is often different. For instance,...
Forum Discussion
Yes, the inability to report broken docks have always been a problem. You also cannot report when a station is completely full and offline...where no one can park or borrow a bike. One angel put colored duct tape on docks that were broken last summer for two reasons, 1. To alert Citibike that the docks were in need of repair and 2. So people would not kill themselves (or waste time) trying to jam the bikes into broken docks. It was great for number 2 but the tech guys failed to remove the tape on the rare occasion that the docks were repaired. Also, if you tell a Citibike representative who is replacing batteries that a station is down, they tell you that there is a different team and do not offer to report it directly to that team...which does not make sense at all.
Thank you for sharing your experiences, Leslie52. This information is helpful to understand how we might improve our reporting channels for broken stations and docks. I added the feedback tag to this conversation, which helps us track community conversations that internal teams might find insightful.
