Forum Discussion

jm's avatar
jm
Hustlin' Helper
5 months ago

Help Fix the Divvy App

Divvy changed the Valet system and the Valet are not always there 

But, still, day and night, the app shows the Valet is there and there are bikes available  c

When the app says, 203 bikes available with valet, then zero bikes are actually there...

The problem is when they show that there are POINTS for a PICK UP. Nobody will ever drop off a bike.

  1.  

    And that's the main problem, if they would put that station as a 12 point drop off. We'd be dumping bikes at NavyPier and everybody would be happy.

They don't get it.

divvy
  • jm's avatar
    jm
    Hustlin' Helper
    5 months ago

    Thank you Jess  

    You are our only resource and help 

    Nobody else cares 

    Honestly, we don't expect much help or common sense changes. And in fact, any improvements have come directly from you efforts 

    Jess alone has helped 

    We understand Lyft is a big, cumbersome company and programming an app is no simple task 

    Changes take time 

    But... who's watching the shop?

    The feeling we get here, is that there is nobody 

    We appreciate the Angel program, and all in all, it's pretty darn great   Thank you

    Points for Cash in Divvy would be fun 

    Of course , be careful what you ask for. 

    • Jess's avatar
      Jess
      Bike Angels Team
      5 months ago

      Thank you for sharing your feedback here and for the kudos! Your contributions in the community are making a difference, and I will always work on improving our response to the issues that arise in the community--so we can get more done together! The feedback you've shared is super helpful as we work to optimize the experience for riders. I'm glad you're liking the Angel program overall, and I hope you'll continue to share with us here in the community!   

  • Jess's avatar
    Jess
    Bike Angels Team
    5 months ago

    Hey, jm

    thank you for following up with this information. I have reported this issue to our Divvy Team, and it is being investigated. We appreciate your help in identifying this issue. 

     

    • Jess's avatar
      Jess
      Bike Angels Team
      5 months ago

      jm In keeping with our Community Guidelines, we ask that you add new examples of this issue to an older post about the same topic. This helps us keep the community organized. 👼