Jess' "Bike Angels Beginner FAQ"

Hi, jm, thank you for sharing your experiences seeking support for issues with Bike Angels rides. I understand that Angels feel the pain of common systems issues most, since they take so many rides. I appreciate you sharing your perspective about seeking support for these issues and moving ebikes back to stations. 

I will share this feedback with our support team leaders to help us understand how we can improve resolutions for Bike Angels issues in all channels. If you have any recent rides or support experiences you want me to review, feel free to share the date and time of the ride, and I'll take a look. 

I appreciate the kudos about the recent FAQ article. I agree that calling attention to common pitfalls would be helpful for new Angels as well as provide valuable insights to inform future improvements to the support experience. Of course, I welcome members to discuss common nuances or errors using the system.