Hi there, Skippy, thank you for visiting the community! I'm sorry to learn that your water bottle hasn't arrived and your support contacts didn't leave you feeling confident in your order arriving.
I looked at our most recent order submission, and I see your Casual Cruiser reward listed there. I would expect you'd receive your water bottle in the next couple of weeks, but please follow up here to let me know if you do not. I've been investigating cases of missing rewards to inform updates to our rewards process.
Sorry Jess, but ain't gonna happen. Why give out false hope.
The program has either been discontinued, is being tweaked, or terribly miss-managed, but it's definitely not sending out any rewards for a LONG time.
Just saying.
Hi, jm, thanks for your comment. I want to help you get any rewards you are missing!
I personally work with the team that manages rewards and have insight into the process, and I can assure you that it's not discontinued. There is ample room for improvement on the experience of receiving lifetime rewards, and I'm committed to finding ways to make sure that Angels get their rewards as quickly and easily as possible.
Please send me a DM with your current address and any rewards you've yet to receive, and I'll investigate that more deeply and follow up with you. I appreciate your dedication to the program, and I want to do everything I can to get you your rewards, while learning more about how we can improve this experience for all Bike Angels.
