Forum Discussion

Gflynyc's avatar
Gflynyc
Casual Commenter
5 months ago
Solved

So November Cash Payments are Delayed?

Nearing the end of November and still haven’t received payment for points redeemed in October.   Payments seem to be delayed the past deqmontjs according to some of the comments I’ve seen in this c...
citibike
  • Jess's avatar
    Jess
    5 months ago

    Hello, all, I'm happy to share that Tremendous emails to complete October gift card rewards have been sent.

    We will work to send November Tremendous emails as soon as possible, as I understand Angels may be wondering about the potential future delays. If I get an update on exactly when, I'll alert the group here. 

Will's avatar
Will
Resourceful Rider
5 months ago

Jess  it’s Friday and I still haven’t gotten any emails.  How about an update on what/when we can expect this to be resolved?

atmjnyc's avatar
atmjnyc
Resourceful Rider
5 months ago

JessYes, same here. Still no email. It’s quite frustrating to be lectured about “positivity” and “remaining respectful” while Lyft doesn’t have the basic respect to provide a clear update about these woefully delayed payments. If they want us to believe that have any respect or value for their Bike Angels community, then they should commit to a specific timeline for these payments to be processed and compensation for those whose payments have exceeded the 60 day timeline outlined in their terms of service. Actions speak louder than words etc. 

  • Gflynyc's avatar
    Gflynyc
    Casual Commenter
    5 months ago

    This is incredibly frustrating.  I agree with everything you’ve said.  Hopefully, we’ll get some answers sooner rather than later.  I know that personally I haven’t been doing as much riding as I would ordinarily do because of this issue and the changes; it’s all very demoralizing.

    • Jess's avatar
      Jess
      Bike Angels Team
      5 months ago

      I appreciate you sharing your sentiment about the issues with October payments. I'm providing updates in this thread when there is news to share and working to get Angels their October payments as quickly as possible in light of the processing error and timing delay. atmjnyc Gflynyc 

  • Sammy's avatar
    Sammy
    Casual Commenter
    5 months ago

    Thank you for directing me to this thread where other Bike Angels are in the same predicament as I am in regards to October redemption payment. Also, didn't follow Jess  suggestion to resolve the issue after reading others comments being waste of time. I'll wait patiently but wished that I have gotten an email regarding change of policies and update. I rarely come to this forum but read every piece of the email that I receive from Bike Angels Team.