No more ACH payments

Question

In reading the fine print when accepting my reward from Tremendous yesterday, I see:Please note: your redemption options are changing in the coming year. Starting February 2025, you will be able to redeem your points for gift cards at Amazon, Walmart, Doordash, and Delta. We’re also adding the option to redeem your points for donations to a number of charities. ACH transfer will no longer be available.Can you please explain exactly how this change will work, since you have failed to officially notify us of the change, as usual. Does this mean that for rides we take in January, which in theory would redeemed at the end of January, and rewards given in February, for those we will no longer be able to take the ACH option? Does it mean that starting in February,&nbsp;those rides will not be able to be redeemed for cash?What if our December payments are delayed past January, into the beginning of February, does that mean rides taken (and points accrued) under the current system will not be able to be able to be redeemed for cash?Also, what prompted this change? Does Lyft feel cutting out the Bike Angels will save them enough money so they can hire more employees to do the work we now do? I think most other Bike Angels would appreciate more information and clarification on this drastic change in the program. Thanks.

dsonics · Answer

Will PayPal be available?Is the charity donation written off in Lyft’s Taxes? Or does it count as a charitable contribution on my behalf?Can I split rewards between different gift card companies?&nbsp;Is the delta gift card a cash equivalent in travel points?&nbsp;Can we expect to see a more formally detailed explanation of this change from the management &nbsp;team?

zwillia1 · Answer

Hey robertripps!&nbsp;
&nbsp;
Bike Angels is a program that creates community and helps fellow riders out by offering rewards for moving bikes around the system. We regularly review the program’s reward offerings to ensure the health and fairness of the program. Bike Angels rewards are being updated to align with the spirit of the program.
The way you redeem rewards using points in the app won't change. &nbsp;Angels will continue to have the option to choose among ebike credits, membership extensions, Lyft credits, and gift cards for in-app redemptions. Starting in February, Tremendous recipients will have the option to claim gift cards from an array of retailers or donate their rewards to select charities. Rewards redeemed in January will be sent in February.

robertripps · Answer

So, as I asked, if we redeem our January points at the end of January, will we have option to get ACH deposits when we get our email from Tremendous in February or not? Or is December the last month we can earn points that can be redeemed for ACH deposits if we redeem them by 12/31/24?&nbsp;Not sure why Lyft has to be so vague &amp; opaque- just have the courtesy to send us an email clearly explaining the changes, exactly how and when they take place, instead of hiding this change at the bottom of a Tremendous page that most people will not notice.Thanks.

zwillia1 · Answer

Since the changes take effect in February, points redeemed in-app in December will be the last month that are able to be claimed using ACH transfer or Paypal.

robertripps · Answer

Thanks for clarifying.