Forum Discussion

heikkij's avatar
heikkij
Steady Solver
5 hours ago

Biketown 15 minute point calculation broken

Hi.

I have submitted a bug directly to Lyft, but I just got a generic "bike angel 101" reply.

Anyway, points are correctly shown on the map after the calculation on top of the hour and 30 past the hour.

Points are NOT shown after the 15 & 45 minute calculation.

Its simple to verify, just look for stations&bike after 00 and 30, then compare with what you see after 15&45. 

I have of course deleted&re-installed the app, and rebooted my iOS device, same thing. It might have happened after the "next gen" e-bikes&scooters were introduced this summer, but I was away at that time so can't say for sure if its related or not.

Please escalate.

Thanks

 

biketown
  • marlene03's avatar
    marlene03
    Moderator
    3 minutes ago

    Hey Heikkij!

    Thank you for sharing your experience and feedback about the about the app issue with calculating points. It’s really valuable to us as we work to improve. We’ve passed your feedback along for review. We sincerely apologize for the inconvenience, and we appreciate your patience and input.

    Thanks again!