Forum Discussion

heikkij's avatar
heikkij
Steady Solver
4 months ago

Biketown 15 minute point calculation broken

Hi.

I have submitted a bug directly to Lyft, but I just got a generic "bike angel 101" reply.

Anyway, points are correctly shown on the map after the calculation on top of the hour and 30 past the hour.

Points are NOT shown after the 15 & 45 minute calculation.

Its simple to verify, just look for stations&bike after 00 and 30, then compare with what you see after 15&45. 

I have of course deleted&re-installed the app, and rebooted my iOS device, same thing. It might have happened after the "next gen" e-bikes&scooters were introduced this summer, but I was away at that time so can't say for sure if its related or not.

Please escalate.

Thanks

 

biketown
feedback
  • RepFilms's avatar
    RepFilms
    3 months ago

    It seems like it finally got fixed. What do you think? I'm not seeing any problems anymore.

  • marlene03's avatar
    marlene03
    Moderator
    4 months ago

    Hey Heikkij!

    Thank you for sharing your experience and feedback about the about the app issue with calculating points. It’s really valuable to us as we work to improve. We’ve passed your feedback along for review. We sincerely apologize for the inconvenience, and we appreciate your patience and input.

    Thanks again!

    • heikkij's avatar
      heikkij
      Steady Solver
      3 months ago

      Any updates on this?

      Its still broken, and its a lot harder to earn points. 
      Some new info that might help debugging: the new bikes NEVER get any points if you return them past a 15 minute calculation (i.e, "check out" bike 0..14 or 30..44)
      With old bikes: "check in" bike 15..29 or 45..59 gives you points.
      With new bikes: zero points when checking in at the same time. It works if you wait for next the next "ok" cycle (00&30).

  • RepFilms's avatar
    RepFilms
    Resourceful Rider
    3 months ago

    It seems like it finally got fixed. What do you think? I'm not seeing any problems anymore.

    • heikkij's avatar
      heikkij
      Steady Solver
      3 months ago

      Yes, forgot to mark it as solved. I think one of the updates finally fixed it.