I usually receive my rewards payment notification email on the 5th or 6th of the month. It's now July 9th and I still haven't received anything for my June submissions. Anyone have any idea what's going on?

Update: All emails for June cash rewards have been sent as of 7/17. Hey there, conrad thanks for posting in the community about your e-gift card rewards for June. I can confirm the rewards are a bit late this month due to the timing of the recent US holiday and overall growth of the program. I apologize for the delay, but can assure you they will arrive as soon as possible. Generally, emails for gift card rewards will arrive within the first 10 days of the following month. The emails for June rewards are expected to be delivered soon.

July rewards payments

conrad
Resourceful Rider
4 months ago
Once again haven't received my reward by the 6th or 7th. Are we going to have to wait an extra ten days again?
- Jess
  Bike Angels Team
  4 months ago
  I apologize that I missed your comment here. The rewards are later than usual this month, but they will arrive as quickly as possible. I can imagine this is frustrating for yourself and all the Angels expecting their cash rewards. We know this delay isn't ideal, and we're working internally to streamline some of the processes that support cash rewards fulfillment in an effort to avoid any future delays as the program grows.
  - RedDragon
    Resourceful Rider
    4 months ago
    For transparency, are you able to share any info on the delay compared to previous months? Is it to ensure points were earned fairly?
- sfouadahmed
  Resourceful Rider
  4 months ago
  I also didn't receive my reward
  My 2 bill payment depend on this reward money . If reward late my bil late out of due date
sfouadahmed
Resourceful Rider
4 months ago
I only have a question July reward on time or ththis month still comes late
Usually I receive 6th of every month
DemonAngel
Resourceful Rider
4 months ago
As a first-timer, I redeemed 1,000 Angel Points during the last week of June 2024. I STILL have not received a Tremendous e-giftcard.

Lyft customer service has said I should receive my e-gift card by August 15, 2024.

(Yes, I checked my spam folder.)

In the CitiBike app, under Bike Angels --> View your rewards --> $200 E-gift card, Lyft says, "You'll receive your e-gift card via email by the end of next month."

So far, that statement simply is not true. It would be nice if Lyft would replace that statement with a statement that is true.
- Jess
  Bike Angels Team
  4 months ago
  Hey there, DemonAngel thanks for visiting the community with your question! Looking at your redemption history, I see you redeemed 1000 points on 7/2, 7/27, and 8/3. You can expect to receive the $400 for the redemptions in July in August's payout. Cash rewards usually arrive within the first 7-10 days of the month.
  - DemonAngel
    Resourceful Rider
    4 months ago
    Okay. Thank you. Jess.
    I was pretty sure I first hit the redeem button before the end of June, not on 7/2— but, maybe not.
sfouadahmed
Resourceful Rider
5 months ago
I am very happy I received my reward for month of june
evpnyc
Resourceful Rider
5 months ago
Just received my email from Tremendous for June eGift card redemption.
- Jess
  Bike Angels Team
  5 months ago
  Thanks so much for coming to the community to alert the group here! All emails for cash rewards for June have been sent. 📨
Jess
Bike Angels Team
5 months ago
Hello, Angels, following up to confirm that I am closely monitoring things on my end and will update the thread here the moment I receive news about payments for June rewards. I apologize for the inconveniences caused by this delay.
- sfouadahmed
  Resourceful Rider
  5 months ago
  Hi
  You didn't explain the cause of delay for June payment.
  Hopefully July payment next month will get on time
sfouadahmed
Resourceful Rider
5 months ago
When will I get june reward email
counterspin
Resourceful Rider
5 months ago
I just started as a city bike angel about a week ago. I have about 90 points now. How do I get into your situation where I get payments automatically every month? This has not been made clear to me. Thank you in advance!
- BB442
  Resourceful Rider
  5 months ago
  Well it’s not really automatic and it also depends on your city. I think maybe only DC and NYC have the “gift card” option - if you don’t see it on the list of the rewards it may not be available in your city. If gift cards are there then when you have the points (1000 points for $200) you just click on it and say you want that reward. After that, you have to wait for an email from an org called “Temendous” and they ask how you want the money - in a bank account is the way I did it.
  it does take a while for the money to come. When claiming the reward there is a pop up that says you’ll receive the money “by the end of next month” but they say usually the money should come before the 10th. People are stressed now because it’s the 16th already and still no 💰
  When claiming the reward no receipt is emailed and nothing shows up in the “your rewards” list so it takes some faith that the money will actually come. 😳
robertripps
Casual Commenter
5 months ago
Halfway through July, and still no payments for June- how hard is it to push a button?
HoekedOnPhonics
Resourceful Rider
5 months ago
CT953 Jess
It is surprising that there’s not more support offered from Lyft representatives on this. Or an official communication or even a brief advisory push notification or email. It’s now July 14th without any word. People depend on this guaranteed income stream, and it should be regarded by Lyft as such. Can we get an update in the absence of information other than the process is slightly delayed this month, as if the Fourth of July was an unforeseeable, long holiday weekend celebration? Please give a prompt, meaningful update.