Shared Rides Fees
Omar,
Thank you again for all your help.
Referencing your post below, never in the world do I wish that the word "should" means maybe it won't.
After posting and getting the answer listed at the bottom. I thought that the charges of the shared rider would all be on my account. That's what I was assuming. Although re-reading the post, that exact information is not present.
After the five free rides, will the share rided feature stop working?
I mean, if we're using my membership, my Citibike app to initiate the bike unlock, I thought that the charges would be going through my app, and I could use my Lyft credits to pay for the shared rides.
But you're saying the algorithm is robust, and my app will allow the unlock, and that perk is without the person having a membership, but all the subsequent fees are charged at the non-membership rate, including the unlocking fees, to the other shared persons CC.
And the word "should" actually means, "will".
Oh darn.
Omar said...
"If you do run out of free guest unlocks, your friend SHOULD be charged instead of you as the app flow should have it so your friend enters their phone number and payment information. They SHOULD be charged and member pricing will not apply."
JM post on the subject
https://community.bikeangels.com/discussions/bike-angels-general/citibike-app-bring-a-friend-on-a-ride-/2619
Community answer
"Hi again, I'm happy to help 😄 This is correct, that you can continue to use the 'Ride Together' feature after the 5 free unlocks are used. If you continue to use the feature, the unlock fees will not be free, but you can still ride with your friends as much as you would like!"
Hey there jm !
Firstly I want to apologize as I did miss some details for your membership!
Since you are Lyft Pink All Access it is 3 free unlocks, not 5, I do truly apologize for providing you with the incorrect information. It would NOT be 8.Additionally, it seems our app processed changed and Ride Together charges DO get charged to the host, aka you. We're also double checking internally to see if your credits would cover any overage fees, I am 99% sure it does but I want to make sure I am providing you 100% correct information.
Instead of needing to download their own app, your friend needs to enter their information in your app to join the ride once the Ride Together ride is started.Again I do apologize about the incorrect information provided earlier!
Edit: We can confirm your credits should cover the cost of your friend's ride if they got overage charges! If for some reason the credits do not apply, then reach out to the Support team or to us here!
