Citi Bike Dock Issues: Need Better Reporting
I often find myself riding to stations that show available docks on the app, only to arrive and find none. Despite the app indicating available docks, the reality is often different. For instance,...
Forum Discussion
Thank you for sharing this painful experience here, th. I suspect that other Angels are just as frustrated when things like this happen. I've noticed an increase in Valet related questions in the community, and I plan to explore the overall valet x Bike Angels experience a bit more to provide recommendations or qualified feedback to the team and improved resources here for Angels.
I've also tagged this post as feedback, as we also have received critiques about the ease of reporting issues with a bike, dock, or station; and theoretically, these issues would affect Bike Angels more than the average rider.
I highlighted this issue because I believe it will impact the algorithm's point calculation. When no dock stations are available, the immediate demand for dock stations could range from 1 to 100. Conversely, if at least one dock station is available, we can infer there is no immediate demand, as that one would have been taken. Such incorrect inputs to the BA model will affect the point calculations of nearby stations as well, ultimately causing the system to fail in its intended function. As the saying goes, "Garbage in, garbage out."
