Earned over 2500 Bike Angel points and still no new key and the gloves they promised. All they do is lie when you contact them. I’m coming quite close to buying a bike of my own.
Calling their customer service is an exercise in futility. Incompetence doesn’t begin to describe it. Lyft has made matters worse!
I have reached out to Citibike over 10 times the past 3 years inquiring about any/all rewards I've earned (at 2,916 currently). So far, I have received nothing. No white key, no silver key, no glove, no stickers, no nothing.
I think the program is possibly a scam that leverages us as its pawns.
I think I agree. I did get my white key (I do recall having to follow up a few times for that); and the saga of getting the 2500 points is laughable -- all the 'it's on the way' messages and then the sudden 'oh, we cannot provide.' All I ever do is confirm and reconfirm my mailing address. Nothing ever happens. But, yes, I don't think they ever intended for more than a handful of people to get the silver key (like 100....).
and Tyler still hasn't responded to either of us... surprised?
We were having sipping issues with our vendor and the new keys were delayed by months due to things out of our control. We are super bummed that there were so many delays since we know that Bike Angels are our best riders and we really wanted the launch of the new rewards to go smoothly. The last update we received from our vendor was that they were on the way and we expect to have them in our warehouse very soon. As soon as we have them in our possession, we will be shipping out the keys, along with the gloves, to everyone that has been waiting.
Can you be more specific. When I order things I tend to have a shipment expected date so presumably you guys know when you are receiving? I’ve been lied to so many times so far with the customer service people that I don’t even expect something will be mailed (since you somehow screwed up sending me the actual steel key I earned originally last year and was lied to about it ‘being on the way’ then for months. I’d rather have the **bleep** steel key since that is what I earned. I’d also like to have customer service reps who only handle bike Angels rather than the outsourced international call center you guys use which is beyond futile. I’ve been totally used and lied to….
Hi Tyler, it would be great if you could provide more specific dates.
For context, I have now been waiting well over 3 years for all the rewards I've achieved and haven't received one thing (currently at 2,916 pts).
At this stage, my friends and are I convinced the angels reward program is merely a hoax and was never sincerely created to support the Citbike Angels community.
Happy to further discuss this and hope to find a remedy.
Miles
Tyler,
Have you seen our requests for more details? Do you care? How about some specifics. It's not that difficult.
Maura
Still waiting…
Hi. Just wondering when at the end of the tally of points is acknowledged, how long does it take for the gift card or cash to your bank account
I have asked this question and no one can answer this
Hey there! Digital rewards are manually sent out around the first week of the month. The email sent can sometimes land in your junk or spam folder, so please be sure to double-check there for the codes as well.
The app now has a bank with your points to turned into gift card. How long does it take e-gift card into cash
Why is there no explanation of how this system works
Tyler BikeAngelsTeam Hi I am having this same issue and have waited nearly a year for my 1500 Steady Pedaler Bike Key reward along with my 2500 Hustlin' Hero Biking Gloves reward. Still waiting and it's 2023...
I've contacted Lyft/Citibike over 5 times now and have been lied to every single time for supplier delays. I can't believe this has been happening since 2021!
