Recent Discussions
Bike Angel Reward
Some time ago, I passed the 2,500 points mark. There were then many delays and I didn't receive the stainless key reward. In February I received an email saying they were working on it and would send together with the bike gloves which I think is the new reward. I still haven't received either the stainless key or the bike gloves. Is there any status update on these rewards going out? Thank you!Solvedcb4 years agoSteady Solver9.8KViews3likes40CommentsNew Points system
Maybe someone in the community can explain better than Citibike reps. How does the new Points system work? There is no more automatic rewards after reaching a certain number of points? And I do not understand about expiration, right now I have accumulated 42 monthly points. They are now in the "bank". Do I have to sue them before the end of the month?Solvedequinox0012 years agoResourceful Rider7.1KViews4likes46Commentsebike credits
I'm wondering why the ebike credits are not fully depleted oldest first. I have random small amounts remaining from several angel rewards while at the same time ebike credits from a later date are being used for a credit on an ebike ride. Could someone explain why this is happening and how it can be fixed. Thank you!Solvedcb4 years agoSteady Solver5.6KViews8likes20CommentsWhere Are The Rewards We Earned?
Earned over 2500 Bike Angel points and still no new key and the gloves they promised. All they do is lie when you contact them. I’m coming quite close to buying a bike of my own. Calling their customer service is an exercise in futility. Incompetence doesn’t begin to describe it. Lyft has made matters worse!Gflynyc4 years agoCasual Commenter3.4KViews4likes12CommentsETA on Lifetime Badges?
I joined this program earlier this year and love it. I've racked up around 3k points, but haven't received some of my lifetime rewards yet. I got to 500 points a few months ago and still haven't received the water bottle or badge. Not a big deal because I do it mostly to keep myself in shape and I find the gamification helps motivate me to get out there. But the rewards look cool and it'd be nice to have as memento of my achievements! Even an ETA would be much appreciated. Thanks!Solvedtopheru2 years agoCasual Commenter3.1KViews3likes17CommentsUnlocked 2x points boost!
I've been an angel off and on for bit and today I saw something new in the App after completing a ride. I unlocked a bonus, and all points were going to be doubled for the next hour. There was even a countdown for the hour. Has anyone else seen this, and do you know the magic criteria for unlocking the double points boost?SolvedDCal3 years agoResourceful Rider3KViews3likes4CommentsMissing available points on app
Hello Has anyone else noticed that the available bike 😇 points are not showing up on the stations. It stopped being displayed yesterday later afternoon and also possibly appears that the stations are not showing accurate bike/scooter availability, the numbers are off. Deleted and reinstalled the app, which didn't help.SolvedRivertown3 years agoResourceful Rider2.6KViews4likes6CommentsDock and take back out
Has something changed recently where you can no longer take back out a bike you just docked? My work to home ride is right on the 40min line and on a hot day when I’m slower I often dock once I reach the park and then take it back out to avoid going over 45mins. I docked but then it wouldn’t let me take the bike and said please take another bike. Only problem is the dock was empty so I had to walk to another one. Same thing happened when I had a crap electric and passed a dock with one electric. I docked, went for the other, it was red lit so I went back to my original but it wouldn’t let me take it, “bike unavailable, please take another”. Had to get my bag and walk back to the original dock. Very annoying feature if they’ve changed something.ChrisSJ4 years agoCasual Commenter2.6KViews5likes6CommentsLyft Pink + Bike Angels
Hello, I wanted to confirm that if I convert my annual Citi Bike membership to Lyft Pink, I’ll still participate in Bike Angels, the rewards program, *and* specifically, the membership extensions to my now-Lyft Pink account. There’s a Reddit post that suggests this is the case, but curious if anyone here can confirm. Thanks!SolvedRishi4 years agoCasual Commenter2.4KViews0likes2CommentsLost Booster After Using Cable Lock
Please, help me understand. Why did I lose my boost? I did not dock at a station, so... why, how, can it be, that my boost was removed when I did not dock the bike at a station? If you do not dock a bike, and instead use the cable lock, how can you loose your boost JMSolvedjm2 years agoHustlin' Helper2.3KViews2likes13Comments