Charged for a E-Bike ride, no Classics available and even selected "ride with low assist" from start
HiJess and team, can you guys help me look into one of my rides from today (1/2/24)? I was charged for an E-Bike ride when there were no Classics available at the starting station. I had even gotten the popup and selected "ride with low assist" during the unlocking process with my phone. But once the ride ended, I noticed charges were applied to my account (yes, I have E-Bike credits which were used but shouldn't have in the first place). Can you investigate and let me know? I haven't opened a ticket via the app because customer support there isn't very helpful from prior experiences. Hopefully, the team here can help. Thanks, please keep me postedSolvedT1m3Wizard9 months agoSteady Solver305Views0likes3CommentsOutside Service Area?
Anyone else getting an alert on the app that a bike or station is out of the service area? Makes no sense, so it must be a mis-programmed alert? I’ve seen it with the new e-bikes over the last few days, in two different parts of Manhattan. The info /help blurb says the bike is out of service area and can be used but return to service area. Does this mean anything, or what could it mean?SolvedSean9 months agoSteady Solver206Views1like3Commentsstreak ended because my ride started at neutral and ended at negative?!
I had a terrible interaction with the bike system and with support today: I started a regular bike ride at a neutral station, and docked at a neutral station. Turns out the end station was offline. The ride didn't end in the app, so I chatted with support. They said the station was offline and to make sure the bike was docked. And everything would be fine. I took 4 positive rides after this, to continue my streak. Later in the day I was going to take a ride and noticed I had no streak. Noticed my that first ride had finally ended. Chatted with support on this and they said my streak had ended because my last positive ride had started at a neutral station, and ended at a negative station (?!) That's a positive ride and has always continued my streaks in the past. Has this changed?Solvedbwitt9 months agoSteady Solver225Views0likes3Comments3X Streak Ended on a Positive Ride
I had a 3X streak going that was ENDED by a ride in which I earned 9 points: I picked up from a neutral station and returned to a station that had 9 return points. In the past I believe that all positive rides kept streaks alive and streaks were only ENDED by negative rides (neutral rides to 0/0 stations would not end a streak). Had anyone else had the same issue?SolvedGator9 months agoResourceful Rider552Views0likes3CommentsMembership made inactive
Hello - after docking in an offline station my membership suddenly was made inactive. The bike reappeared when the station went online and charges were refunded. However, my membership did not go online anymore (my account is still there). My membership was valid for at least 6 more months. A technical team is working on it for 3 weeks now but there is no reason given nor update shared with me. Anybody experienced this same issue? Customer service is nice but ultimately not helpful.SolvedBlombassa9 months agoCasual Commenter719Views1like10CommentsAre you actually going to send me the water bottle?
I reached lifetime level of 500 in August and filled out the form immediately to receive my water bottle and badge. It’s now three months (and ten phone calls) later. I’ve gotten lots of apologies but no gift. If you’re not really going to send it, don’t advertise it.Skippy10 months agoResourceful Rider717Views1like12CommentsCitibike app not listing any Bike Angel point values
What the hell is going on? No point values show up on the app. I tried 6 times to call Citibike - got disconnected every time. If they are having tech issues, they should notify members by text or email. Also, I got charged for a ride on a regular bike like it was electric. My accumulated points covered it, but I'm still "paying" for the ride. Very poor customer serviceTaichiKen10 months agoSteady Solver177Views2likes1Comment- DanMan10 months agoSteady Solver407Views0likes2Comments
corporate accounts lost in app migration
HiJessandomar It seems that corporate accounts especially are having issues with the app update. My account info got merged to my Lyft account and I cannot access the app. Dealing with Lyft/Bluebikes customer support has been an exercise in total frustration and futility. I cannot do any bike angel trips until I can get back in the app and I am very frustrated. Can you please try to help. thanksmavi10 months agoCasual Commenter148Views1like1CommentLifetime Rewards - delays again???
I earned the Hustlin' Hero award on June 1 ... nothing received so far. Emailed Lyft on August 6, usual cut-and paste message "You should receive your replacement reward(s) within 3-6 business weeks!" yada yada yada ... still nothing received so far. So is this going to be like the Steady Pedaler fiasco where I waited over a year?Solvedzswapsny11 months agoCasual Commenter1.3KViews2likes13Commentsmissing bike angel points - Bluebikes Boston
I did not receive credit for at least 40 points worth of bike angel rides this month. In a phone call on 10/9 I was told "this will certainly be resolved in 24 hours" and have heard nothing since. The same thing happened in September, and the agent on the phone confirmed she could see the points I should have received and that they would be reflected on my account. This is very frustrating to not receive credits after working very hard and being exposed to dangerous traffic. Bluebikes still received the benefit of my labor but I did not receive the credit. Can someone please assist me?mavi11 months agoCasual Commenter255Views1like1CommentBeyond Furious
This is the 2nd time in 4 months that I haven’t been paid. Additionally, I was once again charged for a ridiculously long ride that I didn’t take. This resulted in an overdraft charge. Then, when you tried refunding it, I was charged AGAIN, leading to another fee. This is the sixth time it’s happened to me, every time because the system was wrong. One of the charges even came after the entire system had been down!! I presume you raked in tens of thousands of dollars from people who didn’t double-check their charges that night. On top of all this, if your erroneous charges drain my bank account while you owe me hundreds of dollars, you suspend my service if I’m $.35 behind. Please finish selling off this account, as you’re utterly incapable of maintaining it properly.DanMan11 months agoSteady Solver489Views0likes4CommentsRiding east/west through Mt Tabor in Portland, OR
Hi. Since Mt Tabor is a park, the bikes enter reduced assist. HOWEVER,Lincoln/Harrison is a bike streets but it does indeed cut through the park at the south end. But Lincoln/Harrison is fairly steep, so just when you need the assist, you hardly have any! Due to the mountain, the other east/west bike streets in that area also have issues: Clinton to the south dead ends into the Clinton City park, and Division is a busy street. Davis/Everett to the north is tricky around 82nd, and both Burnside and Glisan are busy streets. So a suggestion, can you move the geo-fencing so its just north of Harrison when it cuts through the park? Thanksheikkij12 months agoSteady Solver278Views1like1CommentRiding with a second bike ??!?
This morning on my ride to work I saw an abandoned e-bike on the Greenway. It was still there on my way home so I thought I'd be a virtuous angel and rescue it. I was riding a regular citibike and tried to ride while pulling the e-bike along, as I have seen others do but it was impossible!! I almost fell off trying. How do people do that? Any tips? I often see bikes abandoned on the Greenway, in parks etc and it would be much easier to return them to a dock if I could ride dragging a second bike along.Solved2WG-4WB12 months agoSteady Solver590Views2likes1CommentStolen Points
This REALLY sucks. I just spent half-an-hour moving bikes before realizing I wasn’t getting points. 6x9 theft. Last time I spent an hour on the phone with someone proving to him that the system was wrong, and I still couldn’t get the points.SolvedDanMan2 years agoSteady Solver688Views0likes3CommentsNew Rewards How do you cash out?
So I am confussed Tremendous no longer pays us The gift cards are still an end of the month payment? Why did the new rewards program come across that you can cash out your points any time you want? Thanks RichardCT9532 years agoSteady Solver1.6KViews0likes11CommentsHow to report a station with problems?
In the past week, I have noticed problems at a few stations (Broadway and 123, CPW and 97th, etc.) -- I get there and try to unlock a bike with either the app or the key but get an error message. Others trying to do the same at these stations are similarly unsuccessful and eventually leave. In my case, I'm drawn to these places because they have a big 12 point pink exit symbol. It's disappointing to come away empty handed. My question is what the best way is to report a station that seems to be non-functional? It would be helpful to alert someone who can reset it or something.SolvedOctimon2 years agoSteady Solver1.1KViews3likes7CommentsIs it possible to connect/link your account to two seperate bike keys?
I just received my long awaited Steady Peddler reward with the Bike Angels key fob. I still have my original blue one from when I first signed up from way back in the days that I use. Was wondering if I can add/link this new key to my account without having to remove my current one.SolvedT1m3Wizard2 years agoSteady Solver1.1KViews2likes7CommentsBike Angels via Tremendous - Reward sent & then canceled
Has anyone received an E-Gift card reward submitted in July yet? Just received an email this afternoon for one of the rewards, redeemed it, and then received another email saying the reward was canceled. "Your $170.00 reward has been canceled by Bike Angels. Please reach out to them directly if this was unexpected." Has anyone else come across this? Thanks for your help.Solvedaahles12 years agoCasual Commenter1.5KViews5likes16Comments- DanMan2 years agoSteady Solver329Views0likes2Comments
Pick up & Drop Off points not showing
I tried refreshing, clearing Cache etc There's nowhere on the map showing which stations need drop off or pick ups. I used to be able to solve this issue by clicking on & off the ride history. Now it's not helping. I'm in a 3x streak & my next ride might blow it because of this.Ilike2bike2 years agoHustlin' Helper344Views0likes1CommentPoints Bank
Even though I’ve updated my Citibike (NYC) app, I still don’t see the Points Bank. How do I get this new feature? Thanks.TR2 years agoResourceful Rider614Views1like4Commentsnever got bike angel key?
Did other people get their bike angel fob? I got the gloves after but never got the key.Solvedhgwa45002 years agoResourceful Rider1.3KViews1like7Comments- DanMan2 years agoSteady Solver694Views0likes3Comments
- Jerv32 years agoSteady Solver260Views0likes1Comment
Points to dollars
Does anybody know the formula that is used to figure out how much money you make from the amount of points you make???SolvedJerv32 years agoSteady Solver717Views2likes7CommentsBanked Points
Does banked points have an expiration date? How many points are we allow to bank and use at our convenience?SolvedSammy2 years agoCasual Commenter306Views2likes1Commentended ebike ride at station but app said was not docked
I had a frustrating experience today; I was hoping to continue my streak and was finishing an ebike ride (Bay Wheels, Android app) and docked the bike in a station. However the app said I did not dock at a station and ended my streak! The e-assist also had given out about a minute into the ride; I wonder if that had something to do with it?bwitt2 years agoSteady Solver224Views0likes1Commenthave ride streak extensions extend the streak rather than reset the clock
I've recently started riding with Bay Wheels and I notice it takes 4 positive rides to keep the streak going. But after the 4th ride, the clock starts over from that point, having the streak end 24 hours after that time (unless you complete another 4 positive rides). It would be much better if completing that 4th ride added 24 hours to the time remaining for the streak!bwitt2 years agoSteady Solver679Views1like6CommentsDefinition of a positive ride?
I was trying to extend my streak and took a ride from one station that was offering 8 points to remove a bike to another station that was offering 2 to remove a bike. I assumed this would be a net positive ride (8-2=+6) but I gather you have to have a neutral station or one offering points to bring bikes.Solvedmg093832 years agoResourceful Rider525Views1like3CommentsReporting Problems with Bikes
It used to be easier to report flat tires, missing seats or some other issue with bikes. Now it's not possible unless you contact customer service, which in itself drives me bananas sometimes. You used to be able to rate & write a comment after each ride, now you can't. They give you a few choices to report, but they don't include many issues like flat tires, brake problems etc.SolvedIlike2bike2 years agoHustlin' Helper1.4KViews0likes12Comments- jm2 years agoHustlin' Helper1.9KViews0likes11Comments
citibike membership renewal
If I am enrolled in membership Autorenewal and always make the maximum membership extension each month (4 weeks). will the renewal date I would be charged just keep moving forward, or would I be charged an annual membership renewal fee on the same fixed date each year, regardless of the membership extensions i earned? ( I am still on the original automatic points system, not the version requiring active selections to renew points). thanks for an explanationSolved2WG-4WB2 years agoSteady Solver718Views1like4CommentsValet stations - breaking streaks?
My question here is a continuation of the one I asked in the Ask Anything thread, which did not seem to answer my specific question. But here I have a photo which highlights what I’m actually wondering. Does picking up from a valet station (that is the specific scenario that most impacts my personal choices) break a streak? Same for dropping off at a valet station but I myself almost never do that anyway. The previous responses, as I understood them, talked about whether or not a valet station is a pick up station or drop off station, but I can’t remember ever seeing such stations. On the app, what I see is just the valet icon w/o reference to pick ups or drop offs. Does that mean it is a neutral station? Like so (a photo from the beginning of this month): Usually when I want to pick up from this particular station, I am not specifically engaged in angeling. I’m usually having a meeting or appointmentin this neighborhood and want to just take a bike as a normal person, but I don’t want to bust my streak as a result. Being in normal person mode at such moments, I also am not particularly eager to go off walking to another station that is clearly neutral or designated as a pick up station. I do walk somewhere else, but it would be nice to know whether or not I actually need to do so to preserve my streak. A clearer answer would be helpful for bike angeling as well, but typically I can just avoid such stations while angeling. My main snag, personally, is when I’m being a normal bike riding member of the public. Thank you, SeanSolvedSean2 years agoSteady Solver583Views1like3Comments- Yexoticio2 years agoResourceful Rider445Views0likes1Comment
ARGH! I just (accidently) broke my streak: This is a PITA. Why Not: Help me be a better Angel?
My mission tonight: Get My Streak Back. I was successful until I FAILED to notice that the station went from 2 points for PICKUP to 1 point for DROPOFF, said a bit differently the station changed from -2 to +1. I am upset with myself for not looking--this isn't the first time this has happened--but WHY CAN'T THE APP WARN ME or BETTER YET: PREVENT ME FROM BREAKING MY STREAK. If YOU want me to be a Bike Angel: Help me be a better Angel. Make the APP WORK FOR ME AND FOR YOU--Have it help me NOT BREAK MY STREAK.dme58582 years agoCasual Commenter1.8KViews3likes8CommentsProblem getting 3X Booster (4th ride not correctly considered as positive)
I just joined Bike Angel, and was looking forward to getting the 3X booster on my 4th ride today (after I understood what "streaks" meant). I picked up the bike from a neutral station (no pickup nor drop off points), and parked the bike on a station with 12 pink points. But the system did not consider the ride as positive and gave me zero point. It also reset my booster counter to 0! I have screenshots showing the pick up station being neutral, and parked station with +ve dropoff (also checked the status of both stations after I had parked the bike). I contacted Lyft support and was able to get the 12 points credited, but they weren't able to provide the booster credits saying that's beyond what they could assist. Has anyone experienced this issue? Who else could I contact to resolve this issue? Otherwise, it is not worth the trouble trying to get booster points in future. Thanksnyuser20232 years agoCasual Commenter1.1KViews0likes5CommentsIf you pick up from a station with a valet, do you have to pick up from the dock for it to count?
While there have always been bikes available in the docks at a station with a valet, it did get me thinking about how that would work if there weren't any or maybe I wanted a specific type that wasn't currently docked, but was available from the valet. Would the points associated with that pickup station still be registered if the bike comes from the valet rather than the dock? The same could be asked about the other way around. Would you still get the points associated with a dropoff station that has a valet collecting the bike rather than using the docks?Solvedtgrim122 years agoSteady Solver590Views1like2CommentsHey there Bike Angels Team, can you confirm that I have $126.53 worth of ride credits remaining?
I'm still on the old UI which I have absolutely no problems with but my ride credits are incrementally scattered throughout from when I first joined. Can the team confirm that my calculations are correct and that I have $126.53 of ride credits remaining as of today?SolvedT1m3Wizard2 years agoSteady Solver410Views0likes2CommentsMmebership renewal
Dear Angels, Did you know that membership does not just expire on a particular day, but at particular time? In my case, it was July 4 at 8 AM. So, despite renewing my membership on July 4 at around noon, I was charged for the ride I took at 8:26 AM!! First of all, in the reminder email there is absolutely nothing about having to renew at a specific time. It explicitly states "On the day your membership expires, click the ‘Access your account’ link above and log in." Second, why not to allow to renew ahead of time? And finally, when I called I was told "Nothing I can do. The System does not allow me to do anything in your situation." Right, it THE SYSTEM.equinox0012 years agoResourceful Rider621Views2likes3CommentsOld/new reward system.
Hello. I saw people posting here about new / old reward system. I have a few questions about this: 1. Can someone clarify the difference? 2. How to be switched from one to another? Can you do it yourself or it's is an automatic thing? 3. How to find out what system am I on? Thanks for answering for these questions!SolvedAndrew82 years agoResourceful Rider578Views0likes2CommentsGift Cards for Redeemed Points?
When will we be receiving the e gift cards for points redeemed from the bank?Gflynyc2 years agoCasual Commenter478Views0likes1CommentPoints didn't reflected to point bank
I've been contacting citi bike about points are not reflected to my point bank but I haven't redeem from June. I've got 1 week extension on June 1st so I under stand missing 20points but my earned point is 505 & point bank is 370. No one is helping me just keep saying points are there but clearly not. It's very flustering & definitely stealingMio2 years agoResourceful Rider382Views0likes1Comment